Balbir Dulai
Summary
A highly skilled professional with a strong foundation in resilience and the ability to work under pressure. Demonstrates exceptional organisation skills, encompassing both traditional and non-traditional IT competencies. Possesses confident communication abilities, including active listening and paraphrasing skills, coupled with emotional intelligence and self-awareness. Exhibits strategic leadership capabilities and a solution-focused, strength-based outlook. Known for meticulous attention to detail in report writing and data processing.
Overview
26
26
years of professional experience
Work history
Coordinator
Abbott Laboratories – Hospital 2 Home (H2H)
2018.10 - 2026.04
- Coordinate the discharge process for patients transitioning from hospital to home care, setting up accounts on the H2H system.
- Liaise with GP surgeries to secure and validate prescriptions, ensuring patients receive feeding supplies and equipment promptly.
- Handle high-volume calls and emails, providing troubleshooting for pump machines and resolving stock or delivery issues.
- Maintain professional and empathetic communication with patients, explaining services and arranging initial deliveries.
Administrator
Home in One Financial Services Ltd
2017.03 - 2018.10
- Worked as part of a team of two to manage the day-to-day administration of a home insurance company.
- Liaised with clients, senior management, and insurance providers such as Plum.
- Dealt with manual payments from clients when direct debits failed, set up new policies, and issued policy documents.
- Provided support and updates to clients throughout the claims process.
Sales Assistant
Co-Operative Food
2016.08 - 2017.03
- Adapted quickly to the requirements of the retail environment, ensuring the efficient running of the store.
- Responsibilities included replenishing stock, working in the bakery section, and handling transactions at the check-out area.
Complaints Case Manager
B&Q
2007.10 - 2016.07
- Ensured consistent, high-quality customer service by managing and resolving complex customer complaints.
- Developed problem-solving skills in colleagues by providing training and guidance.
- Met strict deadlines and developed procedures to manage anomalous queries.
- Focused on building strong relationships with both the team and customers to reach compromises that ensured customer retention.
Director
Surjit Limited
2000.06 - 2015.04
- Served as the sole director of the family-owned business, managing ventures including:
- Shebab Tandoori (June 2000 – April 2015): An Indian food restaurant where I was responsible for managing staff and ensuring strict adherence to health and safety procedures to deliver excellent customer service.
- Sangatpur Gate (June 2000 – April 2015): An Indian cuisine restaurant managed to a high standard, which became a very popular local establishment.
Checkout operator/support manager
ASDA Superstores
2006.10 - 2007.10
- Maintained a perfect flow of customer service at the highest possible quality.
- Developed full capability in checkout operation and support, including handling voids and refunds.
- Managed daily team tasks, including coordinating colleague breaks and monitoring staff levels.
Education
GCSEs - Maths, English, Science, History, Home Economics, Childcare, Typing
Sinfin Community School
09/1977 - 08/1982
NVQ Level 2 - Secretarial Course
Wilmorton College
10/1982 - 08/1983
Skills
- Patience and resilience
- Strong organisation skills and focused approach
- Confident communication skills
- Strong customer service skills
- Strategic leadership skills
- Attention to detail, including report writing and data processing, and minute taking
Languages
English (Fluent)
Punjabi (Fluent)
Hobbies
In my spare time, I enjoy spending time with my family and going for long walks. I also have a thorough passion for reading.
Affiliations
- Appreciation for nature through active walks, with family and friends
- Spending time within the community enhancing ethos of serving others and being humble
Timeline
Coordinator
Abbott Laboratories – Hospital 2 Home (H2H)
2018.10 - 2026.04
Administrator
Home in One Financial Services Ltd
2017.03 - 2018.10
Sales Assistant
Co-Operative Food
2016.08 - 2017.03
Complaints Case Manager
B&Q
2007.10 - 2016.07
Checkout operator/support manager
ASDA Superstores
2006.10 - 2007.10
Director
Surjit Limited
2000.06 - 2015.04
GCSEs - Maths, English, Science, History, Home Economics, Childcare, Typing
Sinfin Community School
09/1977 - 08/1982
NVQ Level 2 - Secretarial Course
Wilmorton College
10/1982 - 08/1983