Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kathryn Nicol

South Woodham Ferrers,Essex

Summary

Experienced administrative professional with expertise in office administration, employee management, and customer service. Demonstrates proficiency in Microsoft Office, Access People Planner, and calendar management to ensure efficient schedule planning and time management. Skilled in conflict resolution, team training, and client relationship building, with a strong understanding of GDPR regulations and person-centred practices. Resilient under pressure and committed to fostering organisational efficiency while maintaining high standards of service delivery.

Organized Rehoming Coordinator equipped with skillful management of complex task loads. Coordinates workflow and monitors follow-through to maintain organisational targets. Collaborative communicator with excellent conflict-resolution skills.

Meticulous Coordinator accustomed to managing complex schedules and logistical details to support seamless operations. Works with internal teams and external stakeholders to verify services and exceed expectations. Astute problem-solver with high-level negotiation skills.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

Coordinator

Dogs Trust
South Woodham Ferrers
10.2021 - Current
  • Collaborated across departments for strategic planning purposes.
  • Managed multiple projects, ensuring organisation and efficiency.
  • Created detailed schedules to streamline work processes.
  • Explored new opportunities whilst maintaining focus on core responsibilities.
  • Negotiated contracts with suppliers, securing favourable terms.
  • Handled administrative tasks, freeing up time for senior staff members.
  • Implemented risk management strategies to mitigate potential issues.
  • Improved workflow efficiency by developing process improvements.
  • Enhanced team productivity with efficient delegation of tasks.
  • Coordinated project tasks for successful and timely completion.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Streamlined team communication by implementing effective coordination strategies.
  • Liaised with external parties to ensure seamless project execution.
  • Coordinated staff training sessions to enhance skills and knowledge base.
  • Maintained all project documentation, guaranteeing accuracy and accessibility.
  • Conducted research to support decision-making processes.
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Trained and assigned tasks to team members.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Build and maintained strong relationships with partners and key stakeholders.
  • Monitored processes and proposed recommendations for improvements.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Received and actioned feedback to improve personal performance.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
  • Analysed project performance metrics to make continuous improvements.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Conducted comprehensive research to provide valuable insights for strategic planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Streamlined processes to improve and optimise office operations.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Team leader

Belinda Cheeseman
South Woodham Ferrers, UK
03.2010 - 12.2017
  • Introduced innovative solutions which maximised output without compromising quality.
  • Streamlined workflow for a more efficient process.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Reduced staff turnover with an effective motivation strategy.
  • Encouraged open communication, fostering a positive work culture.
  • Developed strategies for improved performance level across the team.
  • Improved customer satisfaction through close collaboration with the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Fostered a high-performing environment to drive productivity and quality.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Promoted professionalism among staff to develop productive relationships.
  • Fostered positive employee relationships through communication, training and coaching.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Recognised exceptional individual performance for improved motivation.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Organised financial and operational data to help with yearly budgeting and planning.

Education

A-Levels - Animal Management

Writtle College
Chelmsford, Essex
09.2010 - 06.2012

GCSEs - Edexcel BTEC Level 2 Customer Service

National Vocational Qualification
Chelmsford, Essex

GCSEs - GCSE's

St John Payne School
Chelmsford, Essex

Skills

  • Administrative support
  • Conflict resolution
  • Customer service
  • Team training
  • Knowledge of gdpr regulations
  • Employee management
  • Microsoft Office
  • Access People Planner
  • Person-centred practise
  • Outlook calendar management
  • Schedule planning
  • Client relationship building
  • Office administration
  • Time efficiency
  • Resilience under pressure

Languages

English
Fluent

Timeline

Coordinator

Dogs Trust
10.2021 - Current

A-Levels - Animal Management

Writtle College
09.2010 - 06.2012

Team leader

Belinda Cheeseman
03.2010 - 12.2017

GCSEs - Edexcel BTEC Level 2 Customer Service

National Vocational Qualification

GCSEs - GCSE's

St John Payne School

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Kathryn Nicol