Summary
Overview
Work history
Education
Skills
Timeline
AdministrativeAssistant

Balbheir Singh

Stretford, Manchester

Summary

Friendly and an approachable individual with a confident manner and excellent communication skills which allows me to provide excellent customer service to achieve agreed CSI hard working and a reliable person where I can complete tasks to a high-quality standard. Exceptional organisational skills and self-motivated who can work independently or as part of a team. Have previously been approved in SAF and FCA compliance. Customer facing and and dealing with incoming calls making sure any agreed issues have been done and going through finance agreements explaining PCi and ensuring proof are correct following GDPR regulations.

Overview

14
14
years of professional experience

Work history

Handover Supervisor

The Car Shop
Ashton-under-Lyne, Tameside
06.2019 - Current
  • complete collections with customers
  • Handling any issues
  • Dealt with customer complaints and rectified product and service issues.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Guided and coached staff to achieve individual growth and sales production targets.

Handover Supervisor

The Car People
Manchester
08.2015 - 08.2019
  • Dealing with customers at pre booked times for collection
  • Going through pre contract information and signing of finance agreement
  • offering of additional value added products
  • Signing off Handovers done by executives
  • Dealing with customer issues
  • Attending meetings when covering for Manager
  • Managed staff rotas, planning workloads effectively and strategically.
  • Built customer retention and satisfaction by delivering top-quality service.

Sales Advisor

The Car People
Manchester
08.2009 - 08.2015
  • Test driving customers
  • Appraising part exchanges
  • Offering customers finance products and value added products such as
  • Closing deals and taking deposits
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

Education

A-Level - maths

Bolton Community College
Bolton

HND pass -

St Helens College
St. Helens

Skills

  • Knowledge of Kerridge system
  • Using own initiative
  • Customer service
  • Organising and motivating others
  • Managing time effectively
  • Processes and procedures
  • Customer experience

Timeline

Handover Supervisor

The Car Shop
06.2019 - Current

Handover Supervisor

The Car People
08.2015 - 08.2019

Sales Advisor

The Car People
08.2009 - 08.2015

A-Level - maths

Bolton Community College

HND pass -

St Helens College
Balbheir Singh