Tyrell Cooke
Nottingham,Nottinghamshire
Summary
Focused Vehicle Damage Assessor, passionate about delivering outstanding quality and service. Offering 9 years of experience in the motor trade with a history of recognition for performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vehicle Damage Assesor
Activate Accident Repair (Nottingham)
Nottingham, Nottinghamshire
09.2024 - Current
- Created detailed and accurate damage assessment's with high average repair cost whilst using correct repair methodologies.
- Adhered strictly to ethical guidelines whilst conducting assessments to maintain integrity in results obtained.
- Evaluated damage in methodical and measured way to guarantee safe and proper repair.
- Developed strong working relationships with engineers to help expedite desired repair outcomes.
- Ensured key 2 key is as efficient as possible
- Assessed claims in detail to achieve maximum costs.
Vehicle Damage Assessor
Sytner BMW Nottingham
Nottingham, Nottinghamshire
01.2021 - 09.2024
- Utilized latest repair methods to deliver accurate and secure estimate.
- Use of Kerridge system to process invoicing for claims
- Liaise with insurance engineers to negotiate rates and establish agreeable terms for repairs.
- Contacting customers to provide updates on repair progress and estimated completion times.
- When arranging booking dates with customers, it is also necessary to explain authorizations granted by the insurance engineer.
- Fully trained and certified in the use of the Audatex system.
- Skilled in meeting objectives, accomplished two consecutive record-breaking years in 2022 and 2023.
Bodyshop Advisor
Sytner BMW Nottingham
Nottingham, Nottinghamshire
01.2018 - 01.2021
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Captured and processed client information, entering data into online systems such as Kerridge for wider company use.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
Parts Advisor
Sytner BMW Nottingham
Nottingham, Nottinghamshire
09.2017 - 01.2018
- Managed trade and retail counter, providing expert product knowledge on different brand parts to highlight and compare benefits and features.
- Developed sound knowledge of different parts through ongoing training and development.
- Sorted and stored vehicle parts and materials in safe location to avoid damages and theft, providing security measures.
- Demonstrated expert knowledge of basic automotive components and systems to provide sound advice and good judgement to customers.
- Liaised regularly with the workshop to coordinate parts for vehicle repair
- Processed customer warranties to replace faulty or defective products using the BMW portal
- Demonstrated professionalism and expertise in all customer interactions to increase loyalty and satisfaction.
- Ordered parts from different suppliers
- Kept tidy working area to sustain appearance and quality and comply with cleanliness standards.
Education
AQA - I.T Level 2 Functional Skills
Central College
IMI level 2 - Vehicle Maintenance and Repair
Central College
IMI Level 1 - Vehicle Maintenance and Repair
Central college
BTEC - Science
Nottingham academy
BTEC - IT
Nottingham academy
BTEC - Business
Nottingham academy
GCSE - C grade mathematics
Nottingham academy
GCSE - C grade English
Nottingham academy
GQA Level 3 Award - Understanding Of ADAS
GQA
NottinghamNVQ Level 3 - Vehicle Damage Assessor Competence
City & Guilds
United KingdomGQA Level 2 - Electric Vehicle Awareness
City & Guilds
United KingdomDiploma - Level 3 Diploma In Vehicle Parts
Central College Nottingham
Skills
- Administration
- Vehicle Maintenance
- Health And Safety
- Microsoft Office
- Estimation skills
- Safety
- Risk Management
- Parts advisor (2 years)
- VDA (4 years)
- Hard working
- Enthusiastic
- Adaptive
- Communication skills
- Good attention to detail
- Handle work loads under pressure
- Data handling
- ICT skills
- Knowledge of Microsoft office
- Knowledge of BMW B-portal mainframe
- Knowledge of Kerridge system
- Fully trained using the Audatex system
Certification
- IOSH certificate
- First Aid at Work
- Full UK Driving Licence
- Audatex Certified
- Diploma Level 3 Vehicle Parts
- IMI Level 1 Vehicle Maintenance And Repair
- IMI Level 2 Vehicle Maintenance And Repair
Timeline
Vehicle Damage Assesor
Activate Accident Repair (Nottingham)
09.2024 - Current
Vehicle Damage Assessor
Sytner BMW Nottingham
01.2021 - 09.2024
Bodyshop Advisor
Sytner BMW Nottingham
01.2018 - 01.2021
Parts Advisor
Sytner BMW Nottingham
09.2017 - 01.2018
AQA - I.T Level 2 Functional Skills
Central College
IMI level 2 - Vehicle Maintenance and Repair
Central College
IMI Level 1 - Vehicle Maintenance and Repair
Central college
BTEC - Science
Nottingham academy
BTEC - IT
Nottingham academy
BTEC - Business
Nottingham academy
GCSE - C grade mathematics
Nottingham academy
GCSE - C grade English
Nottingham academy
GQA Level 3 Award - Understanding Of ADAS
GQA
NVQ Level 3 - Vehicle Damage Assessor Competence
City & Guilds
GQA Level 2 - Electric Vehicle Awareness
City & Guilds
Diploma - Level 3 Diploma In Vehicle Parts
Central College Nottingham
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