Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyrell Cooke

Nottingham,Nottinghamshire

Summary

Focused Vehicle Damage Assessor, passionate about delivering outstanding quality and service. Offering 9 years of experience in the motor trade with a history of recognition for performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Vehicle Damage Assesor

Activate Accident Repair (Nottingham)
Nottingham, Nottinghamshire
09.2024 - Current
  • Created detailed and accurate damage assessment's with high average repair cost whilst using correct repair methodologies.
  • Adhered strictly to ethical guidelines whilst conducting assessments to maintain integrity in results obtained.
  • Evaluated damage in methodical and measured way to guarantee safe and proper repair.
  • Developed strong working relationships with engineers to help expedite desired repair outcomes.
  • Ensured key 2 key is as efficient as possible
  • Assessed claims in detail to achieve maximum costs.

Vehicle Damage Assessor

Sytner BMW Nottingham
Nottingham, Nottinghamshire
01.2021 - 09.2024
  • Utilized latest repair methods to deliver accurate and secure estimate.
  • Use of Kerridge system to process invoicing for claims
  • Liaise with insurance engineers to negotiate rates and establish agreeable terms for repairs.
  • Contacting customers to provide updates on repair progress and estimated completion times.
  • When arranging booking dates with customers, it is also necessary to explain authorizations granted by the insurance engineer.
  • Fully trained and certified in the use of the Audatex system.
  • Skilled in meeting objectives, accomplished two consecutive record-breaking years in 2022 and 2023.

Bodyshop Advisor

Sytner BMW Nottingham
Nottingham, Nottinghamshire
01.2018 - 01.2021
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Captured and processed client information, entering data into online systems such as Kerridge for wider company use.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.

Parts Advisor

Sytner BMW Nottingham
Nottingham, Nottinghamshire
09.2017 - 01.2018
  • Managed trade and retail counter, providing expert product knowledge on different brand parts to highlight and compare benefits and features.
  • Developed sound knowledge of different parts through ongoing training and development.
  • Sorted and stored vehicle parts and materials in safe location to avoid damages and theft, providing security measures.
  • Demonstrated expert knowledge of basic automotive components and systems to provide sound advice and good judgement to customers.
  • Liaised regularly with the workshop to coordinate parts for vehicle repair
  • Processed customer warranties to replace faulty or defective products using the BMW portal
  • Demonstrated professionalism and expertise in all customer interactions to increase loyalty and satisfaction.
  • Ordered parts from different suppliers
  • Kept tidy working area to sustain appearance and quality and comply with cleanliness standards.

Education

AQA - I.T Level 2 Functional Skills

Central College

IMI level 2 - Vehicle Maintenance and Repair

Central College

IMI Level 1 - Vehicle Maintenance and Repair

Central college

BTEC - Science

Nottingham academy

BTEC - IT

Nottingham academy

BTEC - Business

Nottingham academy

GCSE - C grade mathematics

Nottingham academy

GCSE - C grade English

Nottingham academy

GQA Level 3 Award - Understanding Of ADAS

GQA
Nottingham

NVQ Level 3 - Vehicle Damage Assessor Competence

City & Guilds
United Kingdom

GQA Level 2 - Electric Vehicle Awareness

City & Guilds
United Kingdom

Diploma - Level 3 Diploma In Vehicle Parts

Central College Nottingham

Skills

  • Administration
  • Vehicle Maintenance
  • Health And Safety
  • Microsoft Office
  • Estimation skills
  • Safety
  • Risk Management
  • Parts advisor (2 years)
  • VDA (4 years)
  • Hard working
  • Enthusiastic
  • Adaptive
  • Communication skills
  • Good attention to detail
  • Handle work loads under pressure
  • Data handling
  • ICT skills
  • Knowledge of Microsoft office
  • Knowledge of BMW B-portal mainframe
  • Knowledge of Kerridge system
  • Fully trained using the Audatex system

Certification

  • IOSH certificate
  • First Aid at Work
  • Full UK Driving Licence
  • Audatex Certified
  • Diploma Level 3 Vehicle Parts
  • IMI Level 1 Vehicle Maintenance And Repair
  • IMI Level 2 Vehicle Maintenance And Repair

Timeline

Vehicle Damage Assesor

Activate Accident Repair (Nottingham)
09.2024 - Current

Vehicle Damage Assessor

Sytner BMW Nottingham
01.2021 - 09.2024

Bodyshop Advisor

Sytner BMW Nottingham
01.2018 - 01.2021

Parts Advisor

Sytner BMW Nottingham
09.2017 - 01.2018

AQA - I.T Level 2 Functional Skills

Central College

IMI level 2 - Vehicle Maintenance and Repair

Central College

IMI Level 1 - Vehicle Maintenance and Repair

Central college

BTEC - Science

Nottingham academy

BTEC - IT

Nottingham academy

BTEC - Business

Nottingham academy

GCSE - C grade mathematics

Nottingham academy

GCSE - C grade English

Nottingham academy

GQA Level 3 Award - Understanding Of ADAS

GQA

NVQ Level 3 - Vehicle Damage Assessor Competence

City & Guilds

GQA Level 2 - Electric Vehicle Awareness

City & Guilds

Diploma - Level 3 Diploma In Vehicle Parts

Central College Nottingham

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Tyrell Cooke