Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Accomplishmentsandawards
Affiliations
Personal Profile
Software
Interests
Timeline
Generic

Olivia Key

Bridgend

Summary

Innovative and professional, consistently demonstrating ability to drive engagement through creative strategies. Proven track record excelling in developing and implementing successful campaigns that maximize ROI and deliver bottom-line results. Expertise lies in crafting compelling content that captivates audiences, builds strong customer relationships, and increases conversions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Next
08.2019 - Current
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records
  • Liaised with potential customers to determine needs and provide recommendations
  • Showcased product features and benefits to drive sales
  • Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty
  • Received, processed, and organized deliveries within tight deadlines
  • Maintained excellent visual merchandising standards by routinely cleaning and organizing window and point of sale (POS) displays
  • Performed closing duties such as cleaning windows and floors, securing shop premises, and cashing up tills
  • Received and inspected incoming deliveries, recording inventory transactions with RFID scanners to maintain accurate records

Student Outreach Ambassador

Curriculum For Life
09.2024 - 10.2024
  • Write, gather content, and distribute newsletters to share updates with students
  • Join and organize online webinars to network with prospective students worldwide
  • Respond to phone calls, email inquiries, and direct messages to designated recipients to optimize smooth communications
  • Register students on the database to enable tracking history and maintain accurate information
  • Organize events and workshops for students to network with peers and develop fruitful relationships
  • Supported equality of opportunity and non-discrimination to comply with regulations and guidelines
  • Overseeing online forums to keep open line of communications with students
  • Proactively participate in social media activities to promote awareness of curriculum's for life project: 'Voices of Tomorrow' by developing post adverts and messaging prospective customers

Education

NVQ Level 3 - counseling

Bridgend College of Further Education
Bridgend, BGE

Diploma of Higher Education - Psychology

School of business and Technology London
Bridgend, BGE
01.2025

Higher National Diploma - digital marketing

digital marketing institute
Bridgend, BGE
01.2024

Diploma of Higher Education - therapeutic counseling

Bridgend College of Further Education
Bridgend, BGE
01.2022

Skills

Lean six sigma

SEO techniques

Promotional video development

Social media management

SEM strategy development

SEO optimization

Visual storytelling

Competitor analysis

Customer relations

Schedule management

Google analytics

Google Ads

Accomplishments

  • Achieved a 999.99% increase in video views, audience reach, and profile views within two weeks by introducing click-minded SaaS for Marketing SOP tasks.
  • Documented and resolved stagnancy, through root cause analysis, which led to increased engagement, views and likes.
  • Consistently Using various Lean six sigma principles to improve my social media presence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • An Introduction to Consumer Neuroscience and Neuromarketing, Copenhagen Business School, Coursera, Consumer Neuroscience/Neuromarketing
  • Business Lessons from a Chess Champion, LinkedIn, Business strategy
  • Emotional and Social Intelligence, University of California, Davis, Social intelligence, self-regulation, self-awareness, managing perceptions, emotional intelligence, cognitive empathy
  • Social Media Content Creation ‘Subject Spotlight’, Spring Pod, Interview-style content creation, subject matter, and the levels of impact that we are able to communicate with lighting.
  • Design a Digital PR Strategy, Girls in Marketing, Brand management, public relations, project management, and Microsoft Excel
  • Microsoft 365, e-careers, Microsoft Office 365
  • Teach for Australia SMART Goals Job Simulation, Forage, Identifying areas for improvement, SMART goal setting and trafficking, and problem-solving
  • Lean Six Sigma White Belt Certification, The Council for Six Sigma Certification
  • Accenture North America – Project Management Job Simulation, Forage, Problem-solving, Interpersonal Communication
  • Moreton Bay Regional Council – Entrepreneurship and Innovation Job Simulation, Forage, Problem-solving, Communication, Entrepreneurship, Pre-seed investments
  • UGC Content Creation Course, Angela Wells, currently studying, Social media optimization for business, portfolio building, domain connection, video curation/creation, and more.
  • Lean Six Sigma Yellow Belt, IUNGO Solutions, currently studying, Project management, statistical analysis, problem-solving, process improvement, waste reduction

Languages

English

Accomplishmentsandawards

  • Ran 100 miles in 100 days for epilepsy society.
  • Part of the volunteer staff at Cruse Bereavement Care.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation.
  • Created and built my website.

Affiliations

  • Girls In Marketing
  • stan.store

Personal Profile

I am passionate about helping clients achieve their personal and professional goals, and promoting positive social change. I am interested in combining my retail and counseling skills to create meaningful and lasting relationships with clients and to address their needs and challenges. Additionally, I am studying at the Digital Marketing Institute alongside my affiliate membership with the Chartered Institute of Marketing. I’m progressing in Digital marketing with constant CPD, education and dedication.

My love for psychology has enhanced my educational journey in my newfound digital marketing path by providing a deeper understanding of human behavior, motivation, and decision-making processes. This knowledge has allowed me to learn how to optimize campaigns for better ROI best and make data-driven decisions that align with audience needs. This interdisciplinary knowledge continues to allow me to create user-centric marketing solutions.

I am continuously working to improve my core digital marketing skills such as data analysis, SEO, email marketing, social media, conversion rate optimization, copywriting, technology proficiency, design and leveraging my extensive existing communication skills. I am actively doing this through my volunteer work as an outreach ambassador for curriculum for life's project 'Voices of tomorrow.

Software

ClickMinded

Adobe InDesign

Notion Workspace

Canva

AnswerThePublic

Interests

  • Writing, editing and journalism
  • Experimenting with different content forms
  • Volunteering/community work
  • Digital Marketing
  • lean Six Sigma

Timeline

Student Outreach Ambassador

Curriculum For Life
09.2024 - 10.2024

Retail Sales Assistant

Next
08.2019 - Current

Diploma of Higher Education - Psychology

School of business and Technology London

Higher National Diploma - digital marketing

digital marketing institute

Diploma of Higher Education - therapeutic counseling

Bridgend College of Further Education

NVQ Level 3 - counseling

Bridgend College of Further Education
Olivia Key