Bailey Armstrong
Castleford,West Yorkshire
Summary
Dedicated professional with a background in customer service across multiple sectors. Focused on achieving high levels of customer satisfaction through effective communication and a proactive service approach. Known for strong collaboration skills and a commitment to continuous improvement.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Sales Executive
Sytner Audi
Leeds , West Yorkshire
2025.07 - Current
- Delivered a premium, customer-centric buying experience, representing the Audi brand with professionalism and attention to detail throughout the entire sales journey.
- Developed strong relationships with both new and existing customers, generating repeat business whilst maintaining regular follow-up contact.
- Conducted detailed vehicle presentations and demonstrations, showcasing advanced technology, safety features, and model specifications to match individual customer requirements.
- Worked collaboratively with business managers to provide tailored finance, insurance, and value-added product solutions.
- Successfully promoted and sold a range of value-added products, including Ceramic Paint protection, Cosmetic Repair Insurance, and Vehicle Trackers, contributing to increased dealership profitability, and my own personal targets.
Used Car Sales Executive
Evans Halshaw Vauxhall & Peugeot
Wakefield, West Yorkshire
2025.05 - 2025.07
- Delivered a tailored, customer-focused sales experience by identifying individual needs and matching them to the most suitable vehicles and finance options
- Guided customers through the entire sales process—from initial enquiry and test drive to negotiation, closing the deal, and post-sale support
- Consistently met or exceeded monthly sales targets, contributing to overall dealership performance
New Car Sales Executive
Evans Halshaw Vauxhall & Peugeot
Wakefield, West Yorkshire
2024.01 - 2025.05
- Provided a professional, consultative sales experience by understanding customer needs and recommending the latest vehicle models and features
- Maintained expert knowledge of all current makes, models, trim levels, and optional extras to confidently present and demonstrate vehicles
- Built long-term customer relationships through exceptional service and regular follow-ups to encourage repeat business and referrals
- Advised customers on tailored finance packages, including PCP, HP, and leasing options, ensuring clarity and full regulatory compliance
- Utilised CRM software proficiently for efficient customer management and follow-ups.
Sales Executive
Available Car
Leeds, West Yorkshire
2023.08 - 2023.12
- Delivered exceptional customer service in a high-volume, fast-paced used car supermarket, consistently meeting and exceeding monthly sales targets.
- Built strong rapport with customers, providing tailored vehicle recommendations based on individual needs, budgets, and preferences.
- Demonstrated in-depth product knowledge across a wide range of makes and models, ensuring confident and informative customer interactions.
- Managed the full sales process from initial enquiry to vehicle handover, including finance applications, part-exchange evaluations, and upselling of value-added products (e.g. warranties, GAP insurance).
Receptionist
Available Car
Leeds, West Yorkshire
2023.01 - 2023.08
- Acted as the first point of contact for all customers, delivering a warm, professional, and efficient front-of-house experience in a high-traffic dealership.
- Managed a busy switchboard, directing calls and inquiries to appropriate departments and ensuring prompt, accurate communication.
- Handled customer check-ins and queries with a focus on service excellence, ensuring a positive and welcoming showroom environment.
- Worked closely with the sales and service teams to support smooth daily operations and exceptional customer satisfaction.
Survey Technician
Michael Dyson Associates
Honley, Kirklees
2021.01 - 2022.12
- Performed extensive stock condition and structural surveys for various local councils and housing associations.
- Conducted site visits independently and collaboratively, adhering to survey deadlines efficiently.
- Ensured high communication standards with tenants, contractors, and housing officers during inspections.
- Documented structural defects with photographic evidence, aiding in issue diagnosis.
- Supported report preparation and data collation from head office as necessary.
Education
Level 3 BTEC Diploma - Construction & The Built Environment
Wakefield College
Wakefield 2019.09 - 2022.05
Timeline
Sales Executive
Sytner Audi
2025.07 - Current
Used Car Sales Executive
Evans Halshaw Vauxhall & Peugeot
2025.05 - 2025.07
New Car Sales Executive
Evans Halshaw Vauxhall & Peugeot
2024.01 - 2025.05
Sales Executive
Available Car
2023.08 - 2023.12
Receptionist
Available Car
2023.01 - 2023.08
Survey Technician
Michael Dyson Associates
2021.01 - 2022.12
Level 3 BTEC Diploma - Construction & The Built Environment
Wakefield College
2019.09 - 2022.05