Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

AFSANA SHARMIN MOW

LONDON

Summary

Professional with expertise in customer service and sales, recognized for strong negotiation skills and effective communication. Proven ability to collaborate within teams and manage multiple projects efficiently. Proficient in MS Office, CRM, and POS systems, with a focus on driving sales growth and enhancing customer satisfaction. Committed to leveraging skills to achieve business objectives in fast-paced environments.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Sales executive

Joyalukkas
LONDON, UK
08.2023 - Current
  • Drove sales through cross-selling, up-selling, and personalised jewellery recommendations.
  • Managed key client accounts, ensuring high customer satisfaction and repeat business.
  • Closed high-value deals through persuasive pitches and strategic negotiations.
  • Stayed updated on product knowledge, market trends, and competitor offerings to refine sales strategies.

Administrative Officer

Khandakar Rajab Ali Biddaniketon (Primary School)
Gazipur, Bangladesh
01.2021 - 12.2022
  • Provided administrative support to management team, resulting in operational improvements.
  • Managed student admissions and maintained enrolment databases for accuracy.
  • Ensured confidentiality of student files while adhering to regulatory compliance.
  • Coordinated scheduling of school events, meetings, and interviews.
  • Optimised office efficiency through effective organisation of daily administrative tasks.

Intern Customer Executive

Sonali Bank PLC.
Mirpur 10, Dhaka, Bangladesh
10.2019 - 01.2020
  • Provided front-line customer service, resolving queries and managing file and chequebook distributions.
  • Built strong client relationships, enhancing customer satisfaction and loyalty.
  • Supported team coordination by documenting meeting minutes and aiding in cross-functional project tasks.

Intern Executive

United Commercial Bank PLC.
Mirpur 10, Dhaka, Bangladesh
10.2017 - 01.2018
  • Supported department operations through efficient file management, data entry, and record maintenance.
  • Assisted with customer service and relationship management, ensuring smooth client interactions.
  • Boosted team efficiency by recording accurate meeting minutes and aiding in cross-team coordination.

Education

Master of Business Administration - Major Marketing

American International University – Bangladesh
Dhaka, Bangladesh
05.2018 - 12.2019

Bachelor of Business Administration - Major Marketing, Minor HRM

American International University – Bangladesh
Dhaka, Bangladesh
09.2013 - 01.2018

Skills

  • Customer service excellence
  • Sales and negotiation
  • Verbal and written communication
  • Team collaboration
  • Organisation skills
  • Time management
  • Adaptability
  • Problem solving
  • MS Office, CRM and POS Systems
  • Presentation and reporting

Accomplishments

  • Certificate of Appreciation in HR Today & Tomorrow in Business Plan Exhibition

    • March 30, 2017

    Dept. of Management & HRM at AIUB

  • Certificate of Appreciation in Business Plan Exhibition

    • March 28, 2016

    Dept. of Management at AIUB

  • 3rd position in Poster Competition

    • December 2015

    Organized by Dept. of Supply Chain & Operation Management at AIUB

Languages

English
Fluent
Bengali
Native
Hindi
Intermediate

Timeline

Sales executive

Joyalukkas
08.2023 - Current

Administrative Officer

Khandakar Rajab Ali Biddaniketon (Primary School)
01.2021 - 12.2022

Intern Customer Executive

Sonali Bank PLC.
10.2019 - 01.2020

Master of Business Administration - Major Marketing

American International University – Bangladesh
05.2018 - 12.2019

Intern Executive

United Commercial Bank PLC.
10.2017 - 01.2018

Bachelor of Business Administration - Major Marketing, Minor HRM

American International University – Bangladesh
09.2013 - 01.2018

Similar Profiles

Create profile
AFSANA SHARMIN MOW