Bahroz Iqbal
Bristol,United Kingdom
Summary
Experience in working at Zoom Cars Limited as a call centre agent. The detail of my role included answering queries from customers and drivers, providing a good line in communication. I also offered strong communication and problem solving skills with the ability to listen and empathise with customers and their complaints.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work history
Call centre agent
Zoom Cars Limited
Bristol
05.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Streamlined communication with customers to understand needs better.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Improved team productivity through effective collaboration and teamwork.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Education
BTEC Level 3 Diploma - Double Business
CLF Post 16
Bristol 09.2023 - 06.2025
Level 2 OCR Cambridge Technical Diploma In IT (=3) - IT
Saint Brendan's Sixth Form College
Bristol 09.2022 - 06.2023
GCSEs - English Language
Bristol Cathedral Choir School
Bristol 09.2017 - 06.2022
GCSEs - English Literature
Bristol Cathedral Choir School
Bristol 09.2017 - 06.2022
Skills
- Polite phone etiquette
- Computing Skills
- Multitasking
- Resilient to stress
- Adaptable to demanding environments
- Active listening
- Excellent communication
- Teamwork
References
References available upon request.
Timeline
BTEC Level 3 Diploma - Double Business
CLF Post 16
09.2023 - 06.2025
Level 2 OCR Cambridge Technical Diploma In IT (=3) - IT
Saint Brendan's Sixth Form College
09.2022 - 06.2023
Call centre agent
Zoom Cars Limited
05.2022 - 06.2023
GCSEs - English Language
Bristol Cathedral Choir School
09.2017 - 06.2022
GCSEs - English Literature
Bristol Cathedral Choir School
09.2017 - 06.2022
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