BARBARA THOMPSON
Northfleet
Summary
Focused and friendly communicator, committed to helping jobseekers find fulfilling roles. Holds vast experience in interviewing, assessing and matching prospective applicants with client vacancies. Demonstrates excellent interpersonal skills to brief candidates on responsibilities, salary and job benefits. Accomplished professional skilled in recruitment, training and development techniques. Communicates and collaborates well to forge positive working relationships. Committed to progressing staff for enhanced business efficiency. Experienced recruitment professional with background in customer service, workflow management and contract negotiation. Hardworking, knowledgeable and friendly communicator. Skilled at coaching candidates through interview process to secure top roles. Focused HR professional with extensive experience improving staff performance and productivity through targeted training. Implements bespoke development schemes to meet key business objectives. Uses exceptional coordination and communication abilities to optimise management and staff transactions. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Recruitment Consultant
Monigold Solutions
, London/Kent
2016.11 - Current
- I have played a pivotal role in establishing and managing the consultancy, overseeing all aspects of recruitment services
- Main areas of recruitment: IT, Sales, Engineering, Digital, Technology, Marketing.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Advertised job vacancies through online platforms.
- Attracted top candidates using social media networking.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Briefed candidates about responsibilities, salary and job benefits.
- Developed strong understanding of client companies' values, work culture, and environment.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Used sales and marketing techniques to attract business from client companies.
- Established positive relationships with prospective candidates through networking and regular communications.
- Coached candidates through interview process to secure top roles.
- Interviewed and hired staff fitting job and team requirements.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Informed candidates about interview results and made job offers to successful interviewees.
- Scheduled and conducted interviews, evaluating candidate pool to select top talent.
- Assessed employee capabilities and development areas to maximise individual potential.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- My responsibilities encompassed a wide range of activities, including business development, team leadership, client acquisition and retention, recruitment services, market research, candidate networking, compliance and legal knowledge, sales and negotiation, and financial management.
HR Records Administrator (FTC – Maternity Cover)
Healix International (Contract via Agency)
Remote, United Kingdom
2022.09 - 2023.09
- Maintained and updated employee records across internal HR systems, ensuring all documentation was accurate, compliant, and audit-ready
- Conducted a full review of historical HR files, digitising records and implementing a more structured filing system to improve accessibility
- Supported the HR team with day-to-day administration, including onboarding documentation, contract updates, and employee lifecycle changes
- Managed sensitive employee data in line with GDPR requirements, ensuring confidentiality and secure handling at all times
- Assisted with internal audits by preparing and validating HR data, identifying and resolving discrepancies where required
- Acted as a key point of contact for HR-related queries, providing clear and professional communication to employees and managers
- Worked closely with compliance teams within a regulated financial services environment, ensuring adherence to internal policies and industry standards
Travel Consultant/ Director
Mintex Travel
2011.07 - 2022.05
- As a Travel Consultant at Mintex Travel, I was responsible for providing exceptional travel services to clients, ensuring memorable and hassle-free experiences
- My role encompassed a wide range of responsibilities, including customer relationship management, travel planning, travel documentation, budget management, crisis management, travel technology, destination knowledge, sales and revenue generation, and client feedback.
- Created and communicated clear, detailed itineraries ahead of travel.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Verified customer passports and documentation to travel.
- Tracked flight prices to secure best-possible prices for customer trips.
- Monitored flight costs and demand to achieve best-possible prices.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Confirmed payment of deposits from clients before commencing with bookings.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Verified customer insurance and documentation ahead of travel for reduced risk.
- Strived to reach set sales and revenue targets.
- Employed strong product and systems knowledge to handle booking enquiries.
Customer Service Agent
Nespresso
2008.10 - 2011.01
- Working at Nespresso, I was a customer service agent dealing with a variety of customer service issues
- My responsibilities included answering calls relating to failed orders, late deliveries, and coffee quality
- I maintained a high level of customer service by answering customer queries in a timely manner and following up with customers through call backs.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as first point of contact for customer issues and queries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Offered current, accurate advice on optional solutions for concerns.
- Followed scripts when answering common customer questions.
Recruitment Officer/ Travel Consultant
Fabote Travel
2004.01 - 2008.01
- At Fabote Travel, I worked as a Recruitment Officer and Travel Consultant
- My responsibilities included supporting the selection process, participating in interviews, liaising between recommended candidates and managers, preparing and producing information, addressing and resolving inquiries, general HR administration, selling flights to customers, and marketing.
- Facilitated applicant screenings and background checks in alignment with company-established procedures.
- Interviewed and hired staff fitting job and team requirements.
- Collaborated with hiring personnel to manage administrative and operational asks related to hiring process.
- Built and strengthened successful relationships with external recruiters and agencies.
- Provided guidelines and interviewing techniques to hiring managers to streamline process.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
- Wrote employee references for staff leaving company positions.
HR Assistant
Croydon Council (Temp)
2003.08 - 2003.12
- At Croydon Council, I worked as an HR Assistant, providing essential administrative support and assistance in various HR activities
- My responsibilities included aiding in the recruitment process, managing and updating employee records, offering support in benefits administration and payroll, coordinating training and development initiatives, ensuring adherence to company policies and procedures, and facilitating positive employee relations.
- Maintained and updated employee files and records.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Updated records with employee status, personal information and agreement term changes.
- Assisted in developing new HR initiatives, projects and procedures.
- Completed new joiner onboarding documentation and reference checks.
- Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
- Calculated and recorded monthly staff salaries and contractor payments.
- Assisted in creating employment contracts, variation agreements and other written documents.
- Communicated interview outcomes with internal and external candidates.
- Worked with department managers to implement best practice strategies for employees.
- Approved invoices and timesheets ahead of payment to avoid payroll errors.
- Processed month-end payroll for prompt staff payments.
- Mentored employees to develop competent staff.
- Advised employees of maternity and paternity rights and processed leave requests.
- Produced accurate, reliable reports for management monitoring of personnel activity.
Education
Master of Business Administration - Entrepreneurship
Glyndwr University
United Kingdom 2022.01 - 2024.01
Bachelor of Arts - Management with Business Studies
Middlesex University
London 2004.09 - 2008.06
Project Management Course
Emason Training & Consultancy
London 2011.04 - 2011.08
Skills
- Excellent presentation, interpersonal and communication skills
- Ability to negotiate effectively with clients at all levels
- Effective leadership skills
- Ability to make intelligent decisions on my own
- Exceptional telephone manner and customer services skills
- Excellent Planning and Organisation skills
- Ability to interact effectively at all levels with patience, tact, and diplomacy
- Very good communication, negotiation, and interpersonal skills
- Client database handling
- LinkedIn sourcing
- Interviewing techniques
- Candidate sourcing
- Pre-employment screening
- Advanced ms office suite
Systems
Xero
Workday
Mailchimp
Hubspot
Microsoft Excel
Timeline
HR Records Administrator (FTC – Maternity Cover)
Healix International (Contract via Agency)
2022.09 - 2023.09
Master of Business Administration - Entrepreneurship
Glyndwr University
2022.01 - 2024.01
Recruitment Consultant
Monigold Solutions
2016.11 - Current
Travel Consultant/ Director
Mintex Travel
2011.07 - 2022.05
Project Management Course
Emason Training & Consultancy
2011.04 - 2011.08
Customer Service Agent
Nespresso
2008.10 - 2011.01
Bachelor of Arts - Management with Business Studies
Middlesex University
2004.09 - 2008.06
Recruitment Officer/ Travel Consultant
Fabote Travel
2004.01 - 2008.01
HR Assistant
Croydon Council (Temp)
2003.08 - 2003.12