Shyla Khan

• Attended regular training opportunities to expand professional knowledge and further career progression.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied paediatric first aid and managed incidents with calm and composure.
• Updated policies.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Organised client meetings, prepared agendas and took detailed minutes.
• Maintained stock levels to avoid shortages in office supplies.
• Improved customer satisfaction through prompt response to email and phone queries.
• Organised ongoing training sessions to enhance employees' professional development.
• Assisted in payroll administration for accurate and timely salary disbursement.
• Coordinated recruitment processes to attract high-quality candidates.
• Participated in disciplinary procedures to maintain a respectful workplace culture.
• Provided administrative support during annual appraisal process resulting in seamless execution.
• Completed new joiner onboarding documentation, reference checks and DBS.
• Kept physical and electronic personnel files regularly updated for accurate records..
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

DBS- Check up to date

"References available upon request"