- Muay Thai (Thai kickboxing) which I have been doing for the past 5 years, and have had opportunities to compete in and provide good strategies for peoples mental health
- Travel - I have recently come back from travelling Thailand
azariah hardy
Liverpool,Merseyside
Summary
Detail-oriented Business Support Officer with 3 years' experience in risk assessment and compliance monitoring. Investigates complaints and implements corrective actions to enhance service quality and customer satisfaction. Collaborates with community leaders and external agencies to resolve safety concerns while efficiently organising meetings, managing correspondence, and tracking financial information to support business operations.
Overview
10
10
years of professional experience
Work History
business support officer
Sefton Council
04.2023 - Current
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
- Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
- Conducted employee evaluations and reviews to identify and recommend areas for improvement.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Coordinated with external agencies to facilitate smooth execution of joint operations.
- Analysed incident reports, identifying trends and developing strategies to reduce future occurrences.
- Conducted risk assessments to identify potential security threats and implemented preventative measures.
- Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.
- Developed and maintained relationships with community leaders to support local engagement initiatives.
- Assessed officer actions and complaints to identify any issues with unprofessionalism, performance issues or criminal activity.
- Handled customer concerns and escalated major issues to supervisor.
telephone interviewer
Iff Research
10.2019 - 01.2020
- Conducted telephone interviews and surveys to gather insights for government-sanctioned research, enhancing data quality.
- Conducted telephone interviews with selected participants, adhering to strict research guidelines and confidentiality principles.
- Reviewed and validated collected data for accuracy and completeness, contributing to reliable research outcomes.
- Ensured confidentiality by securely storing collected information.
- Maintained strict confidentiality of participant information, upholding ethical standards and privacy laws.
- Responded to enquiries from prospective students via email, telephone, and in-person, providing tailored guidance and support.
SALE ASSISTANT
Lidl
11.2018 - 01.2019
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds and exchanges at customer service desk.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Kept shelves neat, clean and organised through visual merchandising.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
MISSING PAYMENTS ADVISOR
Shop Direct
09.2017 - 05.2018
- Identified and resolved lost payments in the system caused by incorrect referencing in bank accounts, ensuring timely processing.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Handled a high volume of calls daily, maintaining composure while delivering exceptional customer service under pressure.
- Actively listened to customers to fully understand requests and address concerns.
- Handled customer concerns and escalated major issues to supervisor.
- Received incoming calls, directing to relevant staff or department promptly and efficiently.
- Maintained a polite and friendly demeanour when assisting customers. a polite, friendly and helpful manner to provide exceptional customer service.
- Assumed additional responsibilities to support team objectives, contributing to overall team success.
- Completed general administrative work such as filing and data entry.
Automotive Service Advisor
M53 FORD
09.2016 - 03.2017
- Assessed required repairs and advised customers of cost and timescale for work completion.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Prepared detailed estimates for repairs and services, obtaining customer approval prior to commencing work.
- Monitored service progress, updating customers regularly on the status of their vehicle's repairs or maintenance.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Resolved customer complaints with professionalism, offering viable solutions to maintain high levels of customer service.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Processed customer payments for services rendered, employing both cash and electronic transaction methods.
- Liaised with automotive technicians to accurately communicate customer concerns and service requirements.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Utilised CRM systems to record customer interactions, service history, and feedback for continuous improvement.
- Analysed customer feedback to identify trends and areas for service enhancement.
- Collaborated with team members to achieve target results.
- Handled administrative tasks related to service advising, including invoicing, service records, and customer databases.
- Kept daily administration up-to-date for reliable reference of servicing works performed.
- Conducted pre-delivery inspections on vehicles to verify service quality before handing over to customers.
Education
Diploma of Higher Education - SOCIAL SCIENCES
HUGH BAIRD
Liverpool, LIV01-2020
GCSEs - ENGLISH, MATHS, SCIENCE, ELECTRONICS, SPANISH, ICT, SCIENCE, MUSIC
MAGHULL HIGH SCHOOL
LIVERPOOL01-2015
Skills
- Operational efficiency
- Risk assessment
- Compliance monitoring
- Data management
- Data validation
- Report writing
- Customer service management
- Customer engagement
- Problem solving
- Team leadership
- Relationship building
- Community collaboration
- Time management
- Creative thinking
- Computer literacy
- Positive attitude
Interests
Timeline
business support officer
Sefton Council
04.2023 - Current
telephone interviewer
Iff Research
10.2019 - 01.2020
SALE ASSISTANT
Lidl
11.2018 - 01.2019
MISSING PAYMENTS ADVISOR
Shop Direct
09.2017 - 05.2018
Automotive Service Advisor
M53 FORD
09.2016 - 03.2017
Diploma of Higher Education - SOCIAL SCIENCES
HUGH BAIRD
GCSEs - ENGLISH, MATHS, SCIENCE, ELECTRONICS, SPANISH, ICT, SCIENCE, MUSIC
MAGHULL HIGH SCHOOL