Summary
Overview
Work history
Education
Skills
Timeline
Generic

Azara Culwick

Exeter,Devon

Summary

Driven individual with proactive approach to tasks and responsibilities. Possesses strong communication and teamwork skills, coupled with adaptability and problem-solving abilities. Aims to contribute positively to organisational goals and foster collaborative work environment.

Takes on challenging new roles harnessing interpersonal and collaboration skills. Always keen to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience
2028
2028
years of post-secondary education

Work history

Casual Staff

Serve Devon
Exeter, Devon
02.2024 - Current
  • Delivered exceptional wedding catering service by paying attention to detail.
  • Oversaw food presentation, maintaining high aesthetic standards.
  • Achieved consistent positive feedback through excellent culinary skills.
  • Prioritised client needs; ensured delivery of top-notch catering service.
  • Loaded and unloaded catering vehicles with food, supplies and equipment for events.
  • Set up event area and line service in line with event theme.
  • Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
  • Conducted walk throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
  • Communicated with event coordinators and facility management to verify availability of adequate and appropriate accommodation.
  • Communicated effectively with colleagues to facilitate teamwork.
  • Participated in team meetings for strategic planning.
  • Organised and maintained efficient filing systems for quick document retrieval.

Restaurant hostess/ Front of house

Lounges
Cardiff, Devon
09.2022 - 02.2024
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Increased order value by upselling sides, drinks and desserts.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Polished glasses and cutlery to pristine standards.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Advised suitable wine and cocktail pairings to increase customer spending.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
  • Provided accurate waiting times and oversaw waiting lists.
  • Maintained clean and orderly reception area to uphold brand standards.
  • Checked on guests to maintain food and service satisfaction.
  • Coordinated large party bookings effectively to ensure smooth execution of services.
  • Responded promptly to phone calls and emails for efficient communication flow..
  • Handled complaints with patience and professionalism, ensuring customer retention.
  • Managed reservation system to avoid overbooking.
  • Facilitated customer inquiries, resulting in improved guest experience.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Waitress

Meat 59 Exeter
Exeter, Devon
12.2021 - 08.2022
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Provided top-notch service to customers, improved overall dining experience.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Greeted customers, presented menus and shared information about available special items.
  • Polished glasses and cutlery to pristine standards.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Stayed up to date on menu changes to accurately answer customer queries.

Bar staff member

Old Thatch Inn
Exeter, Devon
01.2019 - 12.2021
  • Ensured customer satisfaction by providing excellent service.
  • Served customers to foster a friendly atmosphere.
  • Increased footfall with engaging promotional strategies.
  • Prepared beverages, ensuring consistent quality.
  • Engaged in upselling techniques, boosting sales revenue.
  • Helped organise special events at the bar.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Created speciality drinks according to exact customer requests and preferences.
  • Completed end-of-day cleanup to reset bar for next day.

Education

Certificate of Higher Education - Psychology

Cardiff Metropolitan University
Cardiff
09.2021 - 06.2024

A-Levels - Sociology, Geography, English Language

Okehampton College
Exeter, Devon
09.2019 - 07.2021

GCSEs - Mathematics, English language, English Literature, Geography, RE, Music, Spanish, Triple Science

Okehampton College
Exeter, Devon
09.2014 - 06.2019

Level 4 Diploma in Music Performance - Music

ABRSM
Exeter, Devon

Skills

  • Database management
  • Microsoft Excel
  • Microsoft Outlook
  • Strong communication
  • Attention to Detail
  • Fast learner
  • Salesmanship
  • Empathy and compassion
  • Customer Service
  • Good telephone Manner
  • Ability to work under pressure
  • Problem Solving
  • Working Independently
  • Working as a team
  • Problem - solving
  • Taking initiative when needed




Timeline

Casual Staff

Serve Devon
02.2024 - Current

Restaurant hostess/ Front of house

Lounges
09.2022 - 02.2024

Waitress

Meat 59 Exeter
12.2021 - 08.2022

Certificate of Higher Education - Psychology

Cardiff Metropolitan University
09.2021 - 06.2024

A-Levels - Sociology, Geography, English Language

Okehampton College
09.2019 - 07.2021

Bar staff member

Old Thatch Inn
01.2019 - 12.2021

GCSEs - Mathematics, English language, English Literature, Geography, RE, Music, Spanish, Triple Science

Okehampton College
09.2014 - 06.2019

Level 4 Diploma in Music Performance - Music

ABRSM

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Azara Culwick