Rebekah Shaw
Newtownards,Ards and North Down
Summary
A dedicated professional with expertise in customer relations, digital marketing, and crisis management, honed through extensive experience at Streamvale Farm. Demonstrates exceptional interpersonal skills and excels in conflict resolution, ensuring a positive guest experience. Skilled in social media management and brand advocacy, contributing to a consistent digital presence. Trained in emergency response and crowd control, maintaining calm under pressure. Committed to service excellence with a flexible schedule and availability for full weekend shifts.
Overview
2
2
years of professional experience
Work history
Casual Staff
Streamvale Farm
Dundonald, Ards and North Down
2024.10 - Current
Public Relations & Educational Engagement Marketing and Digital Engagement
- Delivered engaging educational tours , sharing expert knowledge of animal welfare and farm history to enhance the visitor experience.
- Performed live sheepdog demonstrations , utilising public speaking skills to entertain and educate large audiences with confidence.
- Acted as the first point of contact at the entrance, providing a welcoming environment and resolving visitor inquiries with professional communication.
Leadership and Team Operations
- Mentored and onboarded new staff members , cross-training them across various departments to ensure a versatile and capable team.
- Coordinated high-traffic events , such as the Halloween event, by collaborating closely with teammates to maintain service standards under pressure.
- Spearheaded facility preparation for scheduled daily events, ensuring all equipment and animal areas were staged and ready on time.
Administration and Maintenance
- Optimised retail availability by taking the initiative to restock merchandise during low-traffic periods, directly supporting sales goals.
- Executed swift and accurate point-of-sale (POS) transactions , reducing wait times and improving overall customer satisfaction.
- Reconciled daily takings and balanced tills , maintaining 100% accuracy in financial records and reporting.
- Uphold rigorous hygiene and safety standards , ensuring the workspace met all health and sanitation regulations.
- Facilitated safe public-animal interactions through vigilant monitoring, ensuring the well-being of both visitors and livestock.
- Contributed to social media management for Streamvale Farm, creating engaging content to increase brand awareness and visitor footfall.
audio engineering work experience
Forfey Ltd.
Belfast, Antrim and Newtownabbey
2026.02 - 2026.02
- Assisted with pre-preparation of audio equipment by packing cases efficiently.
- Helped with de-preparation by scanning audio equipment back into the warehouse.
- Supported loading of equipment into the van requiring heavy lifting.
- Participated in training course for dLive sound desks.
- Contributed to cleaning and organising tasks in the warehouse.
- Operated a pallet jack for transporting equipment.
- Aided in the process of taking down a stage.
Education
A-Levels - Business, Media, Spanish
Grosvenor Grammar School
Belfast 2020.09 -
Skills
Availability
Customer Relations and Communication
- Interpersonal Excellence: Developed high-level verbal communication skills through daily interaction with diverse groups of visitors at Streamvale Farm
- Conflict Resolution: Experienced in de-escalating customer complaints and resolving issues efficiently while maintaining a professional and positive demeanour
Digital Marketing and Content Creation
- Social Media Management: Actively contributed to Streamvale's digital presence by filming engaging content and brainstorming creative marketing strategies to drive engagement
Crisis Management and Responsibility
- Emergency Response: Trained in specific safety procedures regarding animal welfare and site-wide issues
- Crowd Control: Proven ability to remain calm under pressure, managing groups of people during unexpected situations and providing clear, reassuring instructions
Service Excellence
- Customer-Centric Approach: Committed to Streamvale's "above and beyond" service philosophy, ensuring every guest receives a memorable and high-quality visit
- Proactive Team Member: Dedicated to anticipating guest needs and maintaining the high standards expected in a fast-paced, public-facing environment
Availability
- Flexible Schedule: Fully available for weekday and evening shifts starting in September
- Weekend Commitment: Enthusiastic and available to work full weekend shifts and bank holidays as required
- Reliability: Currently available for 4–5 days per week , with total flexibility once my school term concludes
Accomplishments
Successfully completed an intensive leadership development program with Exodus, focusing on team dynamics, mentorship, and community engagement. Applied these skills to lead small groups and facilitate inclusive environments for peers.
Languages
Spanish
Intermediate
Timeline
audio engineering work experience
Forfey Ltd.
2026.02 - 2026.02
Casual Staff
Streamvale Farm
2024.10 - Current
A-Levels - Business, Media, Spanish
Grosvenor Grammar School
2020.09 -