Aysha Akther
Hayes,Hillingdon
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Dependable in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
1
year of professional experience
Work history
Security officer
Heatrow Airport
Hayes, Hillingdon
10.2024 - Current
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Customer service agent
Wilson James Ltd, Heathrow Airport
Hayes, Hillingdon
08.2023 - 10.2024
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
- Resolved technical issues to improve customer experience.
- Maintained high standards of professionalism whilst dealing with complex situations.
Assistant Teacher (Volunteering)
Uxbridge College, ESOL Entry 1
Hayes, Hillingdon
01.2024 - 09.2024
- Developed effective lesson plans by consulting with lead teachers.
- Assisted in managing classroom behaviour for a safe learning environment.
- Provided additional support to students with special educational needs.
- Enhanced children's literacy skills through creative storytelling sessions.
- Facilitated interactive group activities to enhance social development of pupils.
- Supported pupils' emotional wellbeing by offering empathetic listening and guidance.
Skills
UK Full Driving License
IT Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), QuickBooks, Microsoft Access, Spreadsheets
Email Correspondence and Internet Browsing
Web and Social Skills
Education
Health and Social Care (Foundation Year)
January 9, 2023 - February 14, 2024
Functional Skills English Level 2
September 21, 2022 - July 5, 2023
Functional Skills English Level 1
October 7, 2021 - July 7, 2022
English Award Level 1
November 4, 2020 - May 26, 2021
Support Work in School and College Level 2 Award
October 1, 2020 - February 11, 2021
English Stepping Stones Level 1
September 16, 2020 - October 21, 2020
Functional English Level 1
September 17, 2019 - July 7, 2020
ESOL Speaking and Listening Level 2
September 12, 2019 - April 20, 2020
ESOL Reading, Writing, and Listening Level 1
September 18, 2018 - July 20, 2019
ESOL Reading, Writing, Speaking, and Listening Entry 3
September 11, 2017 - July 18, 2018
Employability Level 1 Award
July 20, 2022
Higher Secondary School Certificate (HSC)
Bangladesh
Secondary School Certificate (SSC)
Bangladesh (1998)
Timeline
Security officer
Heatrow Airport
10.2024 - Current
Assistant Teacher (Volunteering)
Uxbridge College, ESOL Entry 1
01.2024 - 09.2024
Customer service agent
Wilson James Ltd, Heathrow Airport
08.2023 - 10.2024
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