Ayobami Olabinjo
Derby,DER
Summary
I am a student-focused program and recruitment coordinator with experience supporting students through recruitment, enrollment, and onboarding for DMI, CIM, and PMP programs. I enjoy helping students understand their options, answering their questions, and guiding them through each stage of the process. I have strong customer service and communication skills, with experience building positive relationships, resolving queries, and providing friendly, professional support. I am organized, approachable, and committed to creating a positive experience for every student I support.
Overview
5
5
years of professional experience
Work History
Cleaning Service Assistant
Nottingham University Hospital (QMC)
Nottingham, Nottingham
01.2026 - Current
- Disinfected desks, floors, and other high-touch surfaces to NHS infection control standards.
- Adhered to cleaning schedules, COSHH requirements, and health and safety procedures to maintain a safe environment.
- Completed daily cleaning across offices, meeting rooms, toilets, kitchens, and other hospital areas.
- Vacuumed carpets, mopped hard floors, and supported scheduled and deep-cleaning tasks.
- Monitored inventory and replenished soap, toilet paper, and hand sanitizer supplies in restrooms to ensure hygiene standards. soap, toilet paper, and hand sanitizer supplies.
- Collected waste from bins and disposed of materials safely in line with Trust procedures.
- Reported leaks, hazards, damaged fixtures, and maintenance issues promptly to supervisor.
- Managed keys and access cards responsibly and maintained confidentiality within hospital areas.
- Collaborated with patients, visitors, and colleagues, adapting cleaning priorities to meet immediate needs.
Programme/Student Recruitment Coordinator
Simon Page College of Marketing
Lagos, Nigeria
11.2022 - 08.2025
- Coordinated marketing campaigns, open days, information sessions, and promotional activities to enhance student recruitment.
- Supported recruitment and enrollment of students into DMI, CIM, and PMP professional programs through phone, email, WhatsApp, and direct contact.
- Handled prospective student questions, followed up on leads, and helped convert initial interest into enrollment.
- Advised prospective students on program choices, entry requirements, fees, schedules, and certification details.
- Updated student and prospect records accurately, including applications, payments, registrations, and enrollments.
- Coordinated onboarding activities, program communications, class schedules, and exam information for students.
- Cultivated relationships with prospective and current students, provided customer service, and addressed inquiries.
- Generated recruitment and enrollment reports to monitor performance against program recruitment targets.
- Worked with trainers, academic staff, management, and external partners to support smooth program delivery and student experience.
Customer Service Executive
Broadshift Technologies Limited
Lagos, Nigeria
10.2021 - 10.2022
- Supported customer inquiries across phone, email, and chat with timely responses.
- Assisted with billing questions and account updates with clear guidance.
- Escalated technical issues to internal support teams for further review.
- Used Broadshift service scripts and knowledge base articles to resolve customer questions.
- Helped customers with product setup and troubleshooting steps.
- Worked with departments to track open cases and follow up on next steps.
- Handled complaints and service disputes with professional communication to restore customer satisfaction.
- Answered customer questions and shared accurate product and service information.
- Supported customer satisfaction by resolving issues with knowledgeable, friendly service.
- Built strong customer relationships through personalized support to support repeat business.
- Asked probing questions to identify service needs and entered information accurately into electronic systems.
Education
Master of Science - Human Resources Management
University of Derby
Dery10-2026
Bachelor of Science - Mass Communication
Olabisi Onabanjo University
Ogun State, Nigeria01-2021
Skills
- Customer satisfaction
- Time management
- Problem-solving skills
- Multitasking
- Adaptability and collaboration
- Team collaboration
- Verbal and written communication
- Office suite proficiency
- CRM software expertise
- Talent acquisition
- Employee relations
- Problem-solving aptitude
- CRM software expertise
- Multitasking
Timeline
Cleaning Service Assistant
Nottingham University Hospital (QMC)
01.2026 - Current
Programme/Student Recruitment Coordinator
Simon Page College of Marketing
11.2022 - 08.2025
Customer Service Executive
Broadshift Technologies Limited
10.2021 - 10.2022
Master of Science - Human Resources Management
University of Derby
Bachelor of Science - Mass Communication
Olabisi Onabanjo University