Ayobami Olabinjo
DERBY,EN
Summary
Detail-oriented administrative professional specializing in healthcare administration and customer service. Manages inquiries, maintains accurate records, and coordinates appointments to enhance operational efficiency. Experience as a Customer Support Executive has strengthened communication, problem-solving, and relationship-building skills. Excels in prioritizing tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cleaning Service Assistant
Nottingham University Hospital (QMC)
Nottingham
01.2026 - Current
- Maintained cleanliness in patient rooms, common areas, and workspaces daily.
- Disinfected surfaces using hospital-approved solutions to ensure hygiene standards compliance.
- Collaborated with nursing staff to prioritize cleaning tasks during peak hours.
- Monitored supply levels and requested new items for daily cleaning tasks.
- Conducted routine inventory checks of cleaning supplies and restocked as necessary.
- Removed trash from patient rooms and facility areas regularly.
- Reported maintenance issues and equipment needs to supervisors promptly.
- Ensured consistent adherence to health standards through effective cleanliness practices.
Medical Secretary/Ward Clerk
Cradle Medical Limited
Ota, Ogun, Nigeria
12.2023 - 08.2025
- Streamlined patient scheduling and appointment coordination to improve clinic efficiency.
- Managed telephone and email inquiries, routing requests to appropriate teams.
- Prepared essential documentation for patient visits, assisting healthcare providers effectively.
- Ensured compliance with confidentiality regulations while managing medical records.
- Maintained inventory of office supplies and ordered materials as necessary.
- Executed various administrative tasks, including data entry, filing, and document preparation.
- Communicated with patients to address inquiries and provide required information.
Customer Support Executive
Simon Page College of Marketing
Lagos
11.2022 - 12.2023
- Provided exceptional customer support via phone, email, and chat interactions.
- Resolved inquiries efficiently to enhance customer satisfaction and retention.
- Managed escalated issues professionally to ensure positive outcomes.
- Cultivated strong relationships with customers through tailored assistance.
- Maintained detailed records of customer interactions in CRM for service continuity.
- Updated product knowledge regularly to deliver effective customer support.
- Collaborated with team to identify and implement enhancements in service delivery processes.
Administrative Assistant
Merit College
Oyo State
11.2021 - 10.2022
- Answered phone calls and organized schedules for appointments and meetings, enhancing communication efficiency among team members
- Maintained contact lists and distributed correspondence, memos, letters, and forms, ensuring timely information flow across departments
- Assisted in preparing regularly scheduled reports, aiding informed decision-making
- Established an organized filing system to streamline document retrieval and management.
- Engaged in community development through active participation in National Youth Service Corps program to support local initiatives
Education
Master of Science - Human Resources Management
University of Derby
Derby, England03-2026
Bachelor of Science (B.Sc.) - Mass Communication
Olabisi Onabanjo University
Ogun state, Nigeria01-2021
Skills
- Data entry expertise
- Administrative support
- Customer support and relations
- Attention to detail
- Time management
- Multitasking
- Task prioritization
- Project coordination
- Effective communication
- Collaborative teamwork
- Conflict resolution
- Problem-solving
- Office and Suite proficiency
- Motivated interpersonal skills
- CRM leadership
Timeline
Cleaning Service Assistant
Nottingham University Hospital (QMC)
01.2026 - Current
Medical Secretary/Ward Clerk
Cradle Medical Limited
12.2023 - 08.2025
Customer Support Executive
Simon Page College of Marketing
11.2022 - 12.2023
Administrative Assistant
Merit College
11.2021 - 10.2022
Master of Science - Human Resources Management
University of Derby
Bachelor of Science (B.Sc.) - Mass Communication
Olabisi Onabanjo University