Ayo Adeola Wale

Ambitious Criminology and Law student with hands-on experience in legal research, documentation, and client engagement. Consistently achieving academic excellence, on course for a First Class BA (Hons) degree. Strong interest in Corporate and Commercial law, eager to contribute to a dynamic law firm.

Business owner, 10/2020 - Current

Elitelashes, chigwell, United Kingdom

• Developed and launched a personal brand, creating a unique logo and estimating costs to ensure a profitable business model.
• Implemented strategic marketing campaigns that successfully promoted the brand and met client expectations.
• Managed business operations, including inventory management, customer service, and sales, achieving a consistent sale of 10-20 lash products monthly.
• Ensured high levels of customer satisfaction through meticulous quality control and personalised customer services.
• Established strong rapport with customers to enhance business credibility and boosting product sale by 10%.
• Monitored social media presence on instagram to assess and highlight customers needs which increased market and products sales by 5%.

Customer Service Representative, 11/2020 - 07/2022

HSBC UK, Romford, Havering

• Managed over 50 daily customer interactions, addressing inquiries, resolving complaints, and processing transactions with accuracy.
• Enhanced customer satisfaction by 20% through effective communication and problem-solving techniques.
• Developed innovative banking solutions that achieved a 40% increase in client satisfaction.
• Adhered strictly to client's confidentiality policies and procedures.
• Process high-value payments above £50,000 with meticulous accuracy.
• Provide accurate solutions to resolve technical issues with banking app and Authorised Push Payment Fraud.

• An active member of the Redbridge Children Care Council
• Former Redbridge Bullying Mentor, 2014
• Former Volunteer at Barnardo's, 2016

• Journaling
• Arts
• Traveling
• Sewing

References available upon request.