AYNUR YILMAZ
Tadworth,Surrey
Summary
Customer service specialist with over 20 years in sales and management; known for exceptional communication and relationship management abilities. Successfully improved service operations and elevated team productivity. Skilled in aligning customer expectations with organizational objectives.
Overview
22
22
years of professional experience
Work history
PRIVATE CHILDMINDER
Self employed
Tadworth
09.2024 - 07.2025
- Implemented engaging programmes promoting creativity and learning, boosting children's participation
- Organised homework sessions promoting independence and confidence
- Provided attentive care and supervision to children in safe environment at age group 3 months-12 years
- Provided emotional support during periods of distress or discomfort.
- Planned and guided age-appropriate activities, including reading, crafts, baking and games.
ASSISTANT MANAGER
Shared Owner
Ashtead
04.2014 - 01.2023
- Provided excellent customer service leading to repeat business and customer loyalty
- Assisted in daily operational management and staff coordination
- Monitored employee attendance records, timekeeping and payroll information
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Ensured health and safety compliance; maintaining safe working environment for all staff members.
SALES ASSISTANT
House of Fraser: Phase Eight
Croydon, Surrey
01.2004 - 07.2009
- Managed daily sales floor operations; ensuring optimal customer service and satisfaction
- Addressed customer needs promptly resulting in positive feedback
- Organized stockroom shelves racks and bins according to store layout
- Participated in training sessions to enhance product knowledge and sales techniques
- Answered incoming telephone calls to provide store products and service information
- Coordinated floor moves, merchandising, display maintenance and housekeeping to uphold well-stocked and organized sales area.
- Assisted customers with product selection for optimal satisfaction.
Education
BACHELOR OF ARTS - Travel and Tourism Management
Greenwich University
GreenwichA-Levels - Tourism and Travel Management
John Ruskin College
SelsdonSkills
- Effective Communication
- Problem Solving
- Sales Growth
- Strategic Sales
- Performance Improvement
- Team Leadership
- Customer Service
- Positive Attitude
Languages
- English: fluent
- Turkish: fluent
- Kurdish: intermediate
Timeline
PRIVATE CHILDMINDER
Self employed
09.2024 - 07.2025
ASSISTANT MANAGER
Shared Owner
04.2014 - 01.2023
SALES ASSISTANT
House of Fraser: Phase Eight
01.2004 - 07.2009
BACHELOR OF ARTS - Travel and Tourism Management
Greenwich University
A-Levels - Tourism and Travel Management
John Ruskin College