Samantha Whitfield
Aylsham,Norfolk
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Loyal employee willing to train and become a dedicated team player and be proactive.
Enthusiastic administrator with knowledge of resolving customer problems. Works to increase success through effective work strategies.
Reliable retail assistant with management industry experience.
Offering strong foundation in customer service and communication.
Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries.
Experienced childcare provider with focus on fostering safe, nurturing environments for children. Creates engaging educational activities and maintains open communication with parents to support children's development. Utilises strong organisational skills and compassionate approach to meet each child's unique needs.
Overview
17
17
years of professional experience
Work history
Registered childminder
Self employed
Hadleigh, Suffolk
01.2016 - 07.2018
- Developed positive, trusting relationships with groups of young children and their parents/carers
- Engaged children in stimulating learning-based activities and games.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Role-modelled desired behaviours, habits and actions.
- Maintained records of children's daily activities, meals and medications administered.
- Transported 6 children to and from school in line with set schedule.
- Maintained strict compliance with PACEY and Ofsted standards to safeguard wellbeing and safety.
- Supported toilet training efforts facilitating successful transition from nappies.
- Diligently supervised play activities designed to develop skills including special educational needs enabling and supporting learning development.
- Coordinated outings to enhance children's understanding of the world around them.
- Prepared nutritious meals catering to various dietary restrictions boosting healthy eating habits.
Cleaning manager
Self employed
Hadleigh, Suffolk
01.2014 - 01.2016
- Planned schedule to maximise bookings and deliver deep cleans.
- Used excellent problem-solving skills to quickly resolve issues upon 'March out'.
- Established competitive pricing strategies.
- Facilitated smooth and effective cleaning operations for 20 + military houses across Wattisham and Hadleigh as well as private clients on regular basis between 'March out' processing.
- Fostered positive relationships with clients through strong communication skills.
- Led initial consultation with clients to gain accurate understanding of cleaning needs.
- Took charge of stock supplies, ensuring availability when needed.
- Ensured highest hygiene standards for client satisfaction.
- Maintained private and confidential information regarding MOD assignments.
- Safely used chemicals following COSHE.
Administrative Assistant
Wincanton
Coventry, West Midlands
10.2003 - 08.2004
- Handled incoming calls from customers answering questions, taking orders and documenting messages.
- Scheduling items and directing pallets to correct designated drivers.
- Checking stock and managing correct pallets containing correct items were in 'line up' loading and unloading in bays.
- Liaising with clients and warehouse staff.
- Supported accurate record-keeping with proficient data entry skills.
- Wrote professional letters, emails and invoicing clients.
- Contributed to team effort but also worked well alone.
- Assisted in preparation of regularly scheduled reports for upper management the evening before.
- Produced clean, error-free professional business correspondence to office staff, warehouse staff and 10 plus drivers per day.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Mortgage loan processor
West Bromwich building society
Coventry, West Midlands
07.2002 - 10.2003
- Updated client records with successful credit and loan applications.
- Reviewed and submitted applications to management with recommendations.
- Adhered to all compliance guidelines for retail mortgage lending.
- Documented client applications for personal, business and mortgage loans.
- Kept relevant parties updated on progress of loan applications, fostering effective communication channels.
- Organised paperwork efficiently, reducing processing delays.
- Ensured timely completion of documentation with meticulous attention to detail.
- Coordinated various stages of mortgage processing to achieve successful completion.
- Streamlined daily communication between 6 plus lenders and applicants, ensuring transparency throughout the process.
- Documented and communicated reasons for approval or rejection of loans to clients and staff.
Administrative assistant
Tarmac
Belper, Derbyshire
03.2001 - 06.2002
- Supported accurate record-keeping with proficient data entry skills.
- Streamlined administrative processes for increased efficiency in the workplace.
- Contributed to team effort by accomplishing related results as needed.
- Managed front desk duties to ensure smooth operation of reception area.
- Submitted timely reports which provided critical updates on various projects.
- Handled 20 plus daily incoming calls from customers, answering questions, directing calls and documenting messages and taking orders.
- Updated company databases by inputting new employee contact information and employment details.
- Communicated with customers resolving enquiries.
- Managed postal enquiries, sending appropriate information to clients.
- Covered receptionist duties. Manning and directing calls.
Education
CASHE - Childcare
OFSTED Approved Childminding
Ipswich01.2015
NVQ Level 4 - Retail Management
Bay Trading
Coventry09.1998
Btec National Diploma - Early Childhood Care and Education
Tile Hill Collage
Coventry09.1996
Certificate of Higher Education - Tourism and Travel
RSA
Coventry01.1995
Skills
- Positive attitude
- Trustworthy
- Time-management
- Effective communication
- Active listening
- Organisational efficiency
- Cash handling experience
- Telephone mannerisms
Timeline
Registered childminder
Self employed
01.2016 - 07.2018
Cleaning manager
Self employed
01.2014 - 01.2016
Administrative Assistant
Wincanton
10.2003 - 08.2004
Mortgage loan processor
West Bromwich building society
07.2002 - 10.2003
Administrative assistant
Tarmac
03.2001 - 06.2002
CASHE - Childcare
OFSTED Approved Childminding
NVQ Level 4 - Retail Management
Bay Trading
Btec National Diploma - Early Childhood Care and Education
Tile Hill Collage
Certificate of Higher Education - Tourism and Travel
RSA
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