Ayesha Islam
London,England
Summary
Driven leader with knack for fostering collaboration and enhancing team performance. Demonstrates strong communication and problem-solving skills, ensuring cohesive team dynamics and effective project execution. Committed to driving positive results and fostering productive work environment.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Team leader
Poundland
London
08.2025 - Current
- Lead shifts and support the smooth day-to-day running of the store
- Supervise, motivate, and support team members to ensure tasks are completed efficiently
- Carry out cash office duties, including counting tills and self-checkouts
- Maintain high standards of cleanliness, safety, and store presentation
- Support management and ensure operations continue smoothly during absence
Supervisor
Poundland
London
01.2025 - 07.2025
- Assisted the store manager with daily operations
- Supervised staff, delegated tasks, and monitored performance
- Supported opening and closing procedures
- Assisted with cash handling and basic reconciliation
- Ensured company policies and procedures were followed
- Improved team efficiency by implementing new scheduling practices.
- Fostered a positive work culture to boost employee morale.
Sales Assistant
Poundland
London
12.2023 - 12.2024
- Provided friendly and efficient customer service
- Operated tills accurately and confidently
- Assisted customers with enquiries and purchases
- Replenished stock, priced items, and maintained displays
- Ensured the shop floor remained clean and organised
- Trained new staff members, fostering a supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Customer Assistant
99p Store
Edmonton, London
03.2008 - 01.2014
- Managed cash desks and processed transactions accurately
- Assisted customers with enquiries and resolved issues professionally
- Followed store policies, including in challenging situations
- Worked closely with colleagues and supervisors to support daily operations
- Assisted with stock replenishment, pricing, and general store duties
- Provided exceptional service, boosting repeat business rates.
- Enhanced customer engagement by offering product knowledge and advice.
Education
ESOL -
Enfield College
London 09.2006 - 08.2007
Skills
Excellent customer service and communication
Team leadership and staff support
Cash handling and till accuracy
Stock control, merchandising, and pricing
Able to work independently and as part of a team
Calm, organised, and reliable under pressure
Languages
English
Fluent
Bengali
Native
Timeline
Team leader
Poundland
08.2025 - Current
Supervisor
Poundland
01.2025 - 07.2025
Sales Assistant
Poundland
12.2023 - 12.2024
Customer Assistant
99p Store
03.2008 - 01.2014
ESOL -
Enfield College
09.2006 - 08.2007