
i am a dedicated and hardworking individual with experience in both care and customer service roles. I have strong communication and interpersonal skills, gained through supporting individuals with personal care needs and assisting customers in a retail environment. I am reliable, patient, and able to work well in fast-paced settings while maintaining a high standard of care, professionalism, and customer service
Providing personal care including washing, dressing, toileting, and grooming while maintaining dignity and respect
• Supporting service users with mobility, transfers, and use of mobility aids
• Assisting with meal preparation, feeding, and monitoring nutrition and hydration
• Administering or supporting with medication in line with care plans and policies
• Observing and reporting changes in physical or mental health to senior staff
• Offering emotional support and companionship to promote wellbeing
• Maintaining accurate care records and daily reports
• Supporting individuals with dementia, learning disabilities, or mental health needs
• Following health & safety, safeguarding, and infection control procedures
• Working effectively as part of a multidisciplinary team
• Respecting confidentiality, equality, and diversity at all times
Delivering excellent customer service by assisting customers with queries and product information
• Operating tills and handling cash/card payments accurately
• Stocking shelves, rotating products, and checking use-by dates
• Maintaining clean, tidy, and well-presented store areas
• Supporting merchandising and promotional displays
• Assisting with stock control and deliveries
• Following health & safety and food hygiene standards
• Handling customer complaints professionally and escalating when required
• Working effectively as part of a team to meet store targets
• Adhering to company policies, loss prevention, and security procedures
Excellent customer service
Strong communication skills
Cash handling and till operation
Teamwork and collaboration
Time management and punctuality
Ability to work in a fast-paced environment
Problem-solving and complaint handling
Stock replenishment & merchandising
Attention to detail and accuracy
Health & safety awareness
Flexibility with shifts (days, evenings, weekends)
Basic computer / POS system sk
MS OFFICE