Awais Asif
Walsall,United Kingdom
Summary
Adaptable and committed professional with proven ability to learn quickly and apply new skills in diverse environments. Possesses strong problem-solving skills and excellent communication abilities, which are crucial for ensuring smooth operations. Eager to contribute to operational efficiency and drive positive outcomes in this role. Well-versed in emergency response procedures with focus on alarm dispatch. Can ensure timely and accurate response to alarms, using keen judgement and knowledge of local geography. Offers strong communication skills and ability to stay calm under pressure, contributing to safety and security of both respondents and public.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
ARC Operater
Cougar
Dudley, West Midlands
2023.09 - Current
- Prioritised calls based on urgency to optimise resource allocation.
- Utilised local geographical knowledge to guide emergency services efficiently.
- Monitored alarm systems, initiated prompt action in case of alerts.
- Followed strict protocols when handling confidential information to maintain privacy standards.
- Trained, mentored and supervised junior operators to improve performance and reach target goals.
- Asked clear and relevant questions to extract critical information quickly.
- Redirected callers for smooth and prompt transfers.
Security Guard
TSS
Walsall, West Midlands
2018.04 - 2022.02
- Assisted in evacuation drills, ensuring smooth execution of safety protocols.
- Conducted daily equipment checks to ensure operational readiness.
- Patrolled assigned areas at specified intervals as part of routine duties.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Maintained composure and professionalism while screening visitors during high-volume periods.
Sales assistant
Bargain Buys
Walsall, West Midlands
2016.10 - 2017.10
- Utilised excellent communication skills to provide detailed product information.
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
Education
GCSEs -
Walsall Academy
Bloxwich, Walsall 2007.09 - 2011.07
Skills
- Body search procedures
- CCTV operation knowledge
- Property protection capabilities
- Restrained use of force
- Crowd control strategies
- Alertness and awareness
- Radio communications
- Helpful customer service
- Customer service follow-up calls
- Friendly customer service
Certification
Valid SIA CCTV license-1094 1051 1005 8294
Timeline
ARC Operater
Cougar
2023.09 - Current
Security Guard
TSS
2018.04 - 2022.02
Sales assistant
Bargain Buys
2016.10 - 2017.10
GCSEs -
Walsall Academy
2007.09 - 2011.07