Awais Akhtar
Bolton
Summary
My name is Awais Akhtar i am 25 years old and have been working in the family skip hire business as a Customer service admin for 6 Years maintaining loyal and satisfied customers. Committed to ensuring customer satisfaction by providing exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Zaheer Akhtar
01.2018 - 02.2024
Answering telephone calls from range of customers and assist them with booking their skip service.
Inputting the jobs on the portal correctly and allocating the jobs to the drivers.
Applying for skip Permits with the Local Council.
Taking card payments over the phone and in person.
Making outbound calls to customers and drivers with adjustments or rescheduled work.
Deal with any complaints from drivers and customers in a professional manner.
Making outbound calls to customers and drivers with adjustments or rescheduled work.
Education
Bachelor of Business Administration - Business Administration
Bradford University
Richmond Road Bradford BD7 1DP05.2019
Skills
- 6 years of experience in the Waste Management industry
- Excellent Customer service and communication skill
- Very Confident and organized
- I'm a team player and can multi task
- Have good knowledge of computers and i am confident in using Microsoft Excel
- Ability to work well under pressure and also in a fast-paced environment
Timeline
Customer Service Advisor
Zaheer Akhtar
01.2018 - 02.2024
Bachelor of Business Administration - Business Administration
Bradford University
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