Austeena Varghese
Ilford,Redbridge
Summary
Dynamic Mixologist and Business Development Associate experienced in cocktail menu creation and client engagement. Generated leads and enhanced customer relationships through effective use of CRM software, while building strong client relationships to identify growth opportunities. Committed to creating memorable experiences in a vibrant bar environment through strong communication and problem-solving skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Bartender
Here@outernet
Tottenham, Haringey
2023.11 - 2026.01
- Enabled efficient service delivery during peak periods through proactive team collaboration.
- Verified customer identification to ensure compliance with legal drinking age.
- Coordinated food orders with kitchen staff to maintain operational efficiency.
- Accurately processed payments, minimising discrepancies in end-of-shift reconciliation.
Business development associate
Pooja Dry Cleaners And Laundry
2021.11 - 2022.11
- Explored untapped markets, diversifying revenue streams for the company.
- Analysed market trends to inform strategic planning.
- Utilised CRM systems to manage leads and track progress towards targets efficiently.
- Managed client expectations and project deliverables for customer satisfaction.
Education
Master of Arts - International Business
University of Greenwich
London, England 2023.09 - 2024.10
Bachelor of Commerce - Finance
University of Calicut
India 2018.11 - 2021.04
Skills
- Mixology techniques
- Cocktail menu creation
- Client service orientation
- Sales persuasion
- vip customer handling
- Lead generation
- CRM software usage
Affiliations
- Volunteering (charity work, community events) Mentoring or coaching Travel (especially cultural immersion)
Languages
English
Upper intermediate
Tamil
Advanced
Malayalam
Native
References
References available upon request.
Timeline
Bartender
Here@outernet
2023.11 - 2026.01
Master of Arts - International Business
University of Greenwich
2023.09 - 2024.10
Business development associate
Pooja Dry Cleaners And Laundry
2021.11 - 2022.11
Bachelor of Commerce - Finance
University of Calicut
2018.11 - 2021.04