Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Austeena Varghese

Austeena Varghese

Ilford,Redbridge

Summary

Dynamic Mixologist and Business Development Associate experienced in cocktail menu creation and client engagement. Generated leads and enhanced customer relationships through effective use of CRM software, while building strong client relationships to identify growth opportunities. Committed to creating memorable experiences in a vibrant bar environment through strong communication and problem-solving skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Bartender

Here@outernet
Tottenham, Haringey
11.2023 - 01.2026
  • Enabled efficient service delivery during peak periods through proactive team collaboration.
  • Verified customer identification to ensure compliance with legal drinking age.
  • Coordinated food orders with kitchen staff to maintain operational efficiency.
  • Accurately processed payments, minimising discrepancies in end-of-shift reconciliation.

Business development associate

Pooja Dry Cleaners And Laundry
11.2021 - 11.2022
  • Explored untapped markets, diversifying revenue streams for the company.
  • Analysed market trends to inform strategic planning.
  • Utilised CRM systems to manage leads and track progress towards targets efficiently.
  • Managed client expectations and project deliverables for customer satisfaction.

Education

Master of Arts - International Business

University of Greenwich
London, England
09.2023 - 10.2024

Bachelor of Commerce - Finance

University of Calicut
India
11.2018 - 04.2021

Skills

  • Mixology techniques
  • Cocktail menu creation
  • Client service orientation
  • Sales persuasion
  • vip customer handling
  • Lead generation
  • CRM software usage

Affiliations

  • Volunteering (charity work, community events) Mentoring or coaching Travel (especially cultural immersion)

Languages

English
Upper intermediate
Tamil
Advanced
Malayalam
Native

References

References available upon request.

Timeline

Bartender

Here@outernet
11.2023 - 01.2026

Master of Arts - International Business

University of Greenwich
09.2023 - 10.2024

Business development associate

Pooja Dry Cleaners And Laundry
11.2021 - 11.2022

Bachelor of Commerce - Finance

University of Calicut
11.2018 - 04.2021
Austeena Varghese