Aurelie Hare
Wendover,UK
Summary
Highly motivated individual with strong commercial and trading skills, showcasing extensive experience in managing multiple accounts, increasing sales and revenue, and developing client onboarding processes. A disciplined and results-focused Implementation Manager with a proven track record of successfully delivering complex projects within scope, on time, and within budget. Adept at collaborating with cross-functional teams, clients, and stakeholders to ensure seamless project execution . Seeking a challenging role to leverage skills in project management, process optimization, and client satisfaction within a dynamic organization.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Customer Success Manager / Implementation Manager
Big Commerce
London
2022.05 - Current
- Oversaw a portfolio of 60+ customers, managing £200K MRR and key customer success metrics
- Served as a trusted advisor, driving the adoption of partner and product solutions through consultative selling techniques
- Enhanced revenue retention rates by establishing strong, reference-able relationships across all client levels
- Conducted comprehensive industry and business research, providing best practices and guidance for client growth
- Led strategic business reviews, implementing growth plans and achieving shared goals
- Acted as a trusted advisor for clients, partners, and internal team members
- Managed end-to-end project timelines, resources, and budgets for on-schedule and within-budget project delivery
- Facilitated effective communication between clients and internal teams, ensuring alignment on project goals
- Achievements and Skills Developed:
- Surpassed mid-year renewal target revenue by 115%
- Successfully launched multiple enterprise projects across EMEA, including collaborations with Bandai Namco
- Soletrader, Gant, and MKM
- Exceeded targets in upselling personalized services within the e-commerce ecosystem
- Mastered new processes and systems such as JIRA, Salesforce, Confluence, Wrike, and Slack.
Customer Success Manager
Starleaf Ltd
Watford
2020.04 - 2022.05
- Managed 300 customers, accounting for $3m ARR, exceeding mid-year renewal target revenue
- Conducted regular check-in calls, health checks, and provided new user training
- Worked closely with Product and Engineering on enhancement requests
- Consistently exceeded revenue quota and built rapport with clients
- Proficient in Salesforce and Gainsight.
Buying Manager
Mothercare Ltd
Watford
2004.11 - 2020.04
- Accountable for global sales and margin, managing pricing, promotions, and supplier relationships
- Led the UK Buying team, managed critical paths, and expanded the role of the sourcing team in China
- Successfully traded in SS19, achieving +8% sales growth
- Lowered retail prices, managed promotional calendars, and delivered £10m in trading variable target.
Junior Product manager
Halfords UK
Redditch
2002.09 - 2004.11
- Launched the 'Kids Zone,' establishing Halfords as a major player in the car seat market.
Assistant Product Manager
Dorel Group Europe
2000.01 - 2002.07
- Learned product development processes, managed liaisons with product sources, and developed packaging.
Education
Certificate of Higher Education - Commerce
ESSCA
Angers, France 1996.09 - 2000.09
Skills
- Project Management Excellence
- Demonstrated proficiency in planning, executing, and closing projects within organizational goals and timelines
- Client Relationship Management
- Proven ability to cultivate lasting relationships with clients, delivering Solutions that exceed expectations
- Process Optimization Skills
- Adept at identifying opportunities for improvement, enhancing efficiency, and driving continuous improvement
- Collaborative Team Player
- Skilled in fostering collaboration among cross-functional teams
- Stakeholder Communication
- Strong communication skills for conveying complex information, ensuring shared understanding
- Problem-Solving Aptitude
- Proactive in identifying and addressing challenges, employing analytical creative problem-solving techniques
Languages
French and English
Fluent
Certification
The Complete Negotiation Skills course
Time management and effective cross-cultural negotiation
Success Hacker, certified customer success manager
Timeline
Customer Success Manager / Implementation Manager
Big Commerce
2022.05 - Current
Customer Success Manager
Starleaf Ltd
2020.04 - 2022.05
Buying Manager
Mothercare Ltd
2004.11 - 2020.04
Junior Product manager
Halfords UK
2002.09 - 2004.11
Assistant Product Manager
Dorel Group Europe
2000.01 - 2002.07
Certificate of Higher Education - Commerce
ESSCA
1996.09 - 2000.09