Chukwuebuka Uzoma
Abuja,Federal Capital Territory
Summary
Dedicated Medical Doctor with expertise in healthcare technology implementation and project management. Proven track record in enhancing maternal and child health through innovative digital health solutions. Committed to leveraging technology to improve healthcare delivery and outcomes in underserved populations. Open to remote consulting roles or clinical opportunities that align with health equity and global health initiatives.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Customer Success Coordinator
Elephant Healthcare
Abuja, Federal Capital Territory
10.2023 - 10.2025
- Conducted facility assessments to evaluate departmental stations and network availability.
- Configured stations with tablets and tested Elephant software in real time.
- Delivered comprehensive training sessions to enhance user proficiency across facilities.
- Liaised with external parties to ensure seamless project execution and coordination.
- Oversaw daily operations to maintain consistent quality and service delivery.
- Provided on-site support for urgent needs and troubleshooting tasks.
- Trained site champions on system features, including user management and billing processes.
- Coordinated project tasks to ensure timely completion while upholding standards.
Claims Manager
Integrated Health Care HMO
Abuja, Federal Capital Territory
02.2021 - 10.2023
- Coached junior team members on effective claims handling techniques that resulted in enhanced service delivery.
- Maintained compliance with industry regulations whilst handling insurance claims.
- Conducted fraud investigations, reducing false claims significantly.
- Assisted in policy development to reduce potential liabilities.
- Developed training materials for new hires, enhancing their understanding of company policies.
- Negotiated settlements with claimants, minimising company exposure.
- Prepared detailed reports on claim trends, aiding management decision-making processes.
- Reviewed complex claims to ensure accurate payouts.
- Handled escalated customer complaints professionally and efficiently leading to increased client retention rates.
- Increased customer satisfaction with timely and efficient claims handling.
- Coordinated with internal departments for seamless claim processing operations.
Education
Bachelor of Science - Bachelor of Medicine and Bachelor or Surgery
University of Port Harcourt
Nigeria 05.2008 - 06.2017
Skills
- Communication expertise
- Customer relationship management
- Problem-solving skills
- Healthcare technology proficiency
- Public health analysis and commitment
- Maternal health education and awareness
- Continuous improvement project management
- Project management excellence
References
References available upon request.
Timeline
Customer Success Coordinator
Elephant Healthcare
10.2023 - 10.2025
Claims Manager
Integrated Health Care HMO
02.2021 - 10.2023
Bachelor of Science - Bachelor of Medicine and Bachelor or Surgery
University of Port Harcourt
05.2008 - 06.2017
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