Augusto Cioffi
London
Summary
Motivated and hardworking young professional with a strong work ethic. Committed to achieving excellence and delivering results. Eager to contribute energy and dedication to a dynamic work environment.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work history
Sales agent
Northbeach
Mendoza
2020.01 - 2020.10
- Provided clear, accurate pricing information to customers regarding specific products.
- Fostered customer loyalty and consistent investment by building positive and productive relationships.
- Reviewed customer feedback to enhance service delivery.
- Generated advertising brochures for vendor use.
Restaurant waiter
Dux Fuegos
Mendoza
2020.09 - 2020.12
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Head waiter
Dux Fuegos
Mendoza
2021.01 - 2021.06
- Handled customer complaints with poise and grace.
- Delivered quality service by providing warm and welcoming environment.
- Processed payments efficiently to reduce customer wait times.
Receptionist
Casa Septem
Mendoza
2021.07 - 2022.02
- Receiving payment by cash, check, credit cards, vouchers, or automatic debits.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Reception manager
Casa Septem
Mendoza
2022.03 - 2022.10
- Trained and supervised 6+ staff to deliver world-class customer service.
- Improved booking system efficiency, reducing customer wait times and eliminating appointment errors.
- Organised client events and conferences.
- Managed external queries, engaging with clients face-to-face, by phone and through email.
Executive assistant
La Barraca Mall
Mendoza
2022.11 - 2023.08
- Collaborated with admin teams, human resources and finance department on special projects.
- Coordinated travel itineraries within budget for varying schedule needs.
- Detailed accurate meeting minutes, promptly collating and distributing to managers and directors.
- Produced documents, updated spreadsheets and crafted presentations with outstanding attention to detail.
Education
High School Diploma - Economics
2005.01 - 2019.12
- Graduated with C1 English level certificate.
B2 Interactive English Summer Course -
2018.07 - 2018.08
International Commerce and Business -
2021.01 -
- Currently studying International Commerce and Business at one of the most prestigious universities of Mendoza.
Skills
- Fluent in English
- Can get by in Italian
- Can get by in Portuguese
- Spanish as mother tongue
- Excellent communication skills
- Knowledge of Microsoft Excel
- Google Workspace
- Bookkeeping
- Business administration
- Social media knowledge
- Social media marketing
- Closing sales
- Tech-savvy
- Attention to detail
- Organisation and efficiency
- Dedicated team player
Languages
Spanish
Native
English
Advanced (C1)
Portuguese
Beginner
Italian
Beginner
Timeline
Executive assistant - La Barraca Mall
2022.11 - 2023.08
Reception manager - Casa Septem
2022.03 - 2022.10
Receptionist - Casa Septem
2021.07 - 2022.02
Head waiter - Dux Fuegos
2021.01 - 2021.06
Champagnat University - International Commerce and Business,
2021.01 -
Restaurant waiter - Dux Fuegos
2020.09 - 2020.12
Sales agent - Northbeach
2020.01 - 2020.10
St Clare's, Oxford - B2 Interactive English Summer Course,
2018.07 - 2018.08
ICEI - High School Diploma, Economics
2005.01 - 2019.12