Experienced IT professional with a comprehensive skill set in firewall administration, operating systems, and IT consultation. Demonstrates a proactive self-learning attitude and patience with end users, ensuring efficient time management and technological troubleshooting. Proficient in desktop support, software installation and configuration, hardware repair and upgrades, and mobile device support. Skilled in telecommunications, hardware fault repairs, and IT help desk services, with a strong focus on PC and laptop builds and equipment maintenance. Committed to enhancing product knowledge and providing exceptional IT support services, with a career goal of advancing in IT consultancy and support.