Assad Zazai
Harrow
Summary
Meticulous IT support engineer, maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
1st & 2nd Line IT Engineer
London School of Science and Technology
01.2023 - Current
- Providing high quality support to VIP and Executive users
- Proven experience with Intune MDM, Azure Active Directory, O365 and G-Suit on administrative level
- Deploying application through Intune to user’s devices
- Configuring and implementing device policies through Intune
- Configuring and maintain Wi-Fi and VoIP devices within the domain
- Configuring and maintaining Windows / MacOS / Android Devices
- Providing remote support to users via Zoom, Slack, and Team
- Troubleshooting and maintaining printers and other peripheral devices
- Making sure all the IT related equipment is properly used according to the company policy.
1st line IT Engineer
Saint Richard Catholic College
02.2022 - 12.2022
- Respond to incidents and service requests via email, telephone, and self-service portal
- Asset Management
- Providing remote support via Zoom, Slack and Team
- Managing devices Mac and Windows
- First point of contact to any IT related issues
- Managed to fix and resolved 90% of the queries and issues
- Managed users on Active Directory
- Troubleshooting Network related issues
- Office 365 Admin and users license management
- Maintain support for Wi-Fi and VoIP devices within the domain
- PC hardware and software maintenance.
Entry Level IT Engineer
London Recruitment
06.2020 - 01.2022
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required.
Education
Bachelor of Science - Information Tecnology & Business Management
Middlesex University
London06.2021
Skills
- Teamwork
- IT Incident Management
- System Administration
- IT Vendor Management
- IT Asset Management
- Remote Support
- Technical consulting
- Technical Troubleshooting
- System deployment monitoring
Certification
Microsoft AZ-104
Microsoft AZ- 900
Languages
English
Urdu
Pashto
Hindi
Persian
Dari
Hobbies and Interests
- Reading
- Traveling
- Sports
- Photography
- Watching movies
Timeline
1st & 2nd Line IT Engineer
London School of Science and Technology
01.2023 - Current
1st line IT Engineer
Saint Richard Catholic College
02.2022 - 12.2022
Entry Level IT Engineer
London Recruitment
06.2020 - 01.2022
Bachelor of Science - Information Tecnology & Business Management
Middlesex University
Microsoft AZ-104
Microsoft AZ- 900
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