Asisat Hassan
Swansea
Summary
Dynamic sales professional with a proven track record at Jendor Supermarket, adept in CRM proficiency and building strong customer relationships. Spearheaded a team at Grocery Bazaar, enhancing performance through sales training and strategic mentorship. Excels in persuasive techniques and competitor analysis, consistently exceeding sales targets. Skilled in both sales strategies and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Jendor Supermarket
10.2022 - 09.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Customer Service Manager
Grocery Bazaar
01.2020 - 09.2022
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Sales Assistant
Adunbarin Mart
02.2017 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Masters In Economics - Economics
Swansea University
Swansea12.2024
Bachelor - Economics
Lagos State University
Lagos 12.2019
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Sales strategies
- Persuasion techniques
- Sales training
- Cross-selling services
- FLUENT IN LANGUAGE
- Product demonstrations
- CRM proficiency
- Performance tracking
- Competitor analysis
- Proficient in area
Timeline
Sales Advisor
Jendor Supermarket
10.2022 - 09.2023
Customer Service Manager
Grocery Bazaar
01.2020 - 09.2022
Sales Assistant
Adunbarin Mart
02.2017 - 12.2019
Masters In Economics - Economics
Swansea University
Bachelor - Economics
Lagos State University
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