Ashwini Shejwal
Aspiring Consultant
Summary
Encouraging Hospitality and tourism management professional, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Experience Analyst
Parkdean Resorts
Newcastle upon Tyne, Northumberland
04.2022 - 08.2022
- Analyzed customer feedback data to identify trends, opportunities for improvement, and areas of strength overpowering areas of weaknesses, to drive continuous improvement across sixty-six parks.
- Examined data from various surveys and focus groups using customer analytics.
- Outlined key insights through dashboards, presentations, and high-quality reports, sharing them confidently with top management and cross-functional teams throughout the company.
- Collaborated closely with team members on projects related to improving our products and services as well as increasing sales efficiency across the website and contact center.
- Provided analytical support for marketing initiatives such as new product launches or promotional campaigns by giving insight into consumer behaviour and preferences based on available data sources.
- Conducted competitor analysis using Reputation application.
- Created daily, weekly, and monthly reports for higher management detailing all key areas of the business-like customer contact, arrivals, sales revenue, number of complaints, and customer satisfaction ratings.
- Monitored changes in Net promoter score and recorded the reason with real-time data.
- Developed automated dashboards for real-time data and Ad-hoc tasks.
- Collaborated with BI developers, data engineers and data scientists to administer the data quality.
- Trained new teammate on reporting protocols, data analysis tools and excel formulas and dashboards.
Holiday Sales Advisor
Parkdean Resorts
Newcastle upon Tyne, Northumberland
05.2021 - 05.2022
- Provided customers with best deals and well-researched holiday options, successfully negotiating rates while improving customer satisfaction ratings.
- Greeted, welcomed and offered immediate assistance to customers on call and followed GDPR guidelines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Surpassed sales goals through implementation of effective marketing strategies.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Trained new personnel regarding company operations, policies and services.
Special Events Assistant
Arc Hospitality
Newcastle upon Tyne, Northumberland
12.2019 - 02.2021
- Arranged food and beverage services for guests attending special events.
- Coordinated departmental communication to facilitate project task scheduling.
- Assisted in planning, logistics and execution of corporate and festive events.
- Conducted post-event evaluations for continuous improvement suggestions and remedial recommendations.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Developed post-event reports to determine effectiveness of each event.
Restaurant Supervisor
My Delhi
Newcastle upon Tyne, Northumberland
12.2019 - 12.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Organized implementation of new banners, displays and menus.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Master of Science - Business With Hospitality And Tourism Management
Northumbria University
Newcastle Upon Tyne 09.2019 - 10.2021
Skills
Planning and Coordination
undefinedTimeline
Customer Experience Analyst
Parkdean Resorts
04.2022 - 08.2022
Holiday Sales Advisor
Parkdean Resorts
05.2021 - 05.2022
Special Events Assistant
Arc Hospitality
12.2019 - 02.2021
Restaurant Supervisor
My Delhi
12.2019 - 12.2020
Master of Science - Business With Hospitality And Tourism Management
Northumbria University
09.2019 - 10.2021
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