Ashton Taylor
Blackpool,Lancashire
Summary
Experienced professional with a strong foundation in the tourism industry, specialising in VIP guest care and team leadership. Demonstrates expertise in risk management principles, staff training and development, and conflict resolution, ensuring operational excellence and safety consciousness. Adept at utilising the Microsoft Office suite to streamline processes while maintaining attention to detail under pressure. Committed to fostering resilience within teams and driving success through effective risk assessment and strategic decision-making.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Dungeon Actor
Merlin Entertainments
Blackpool, Lancashire
2023.02 - 2025.08
- Participated in regular rehearsals, resulting in polished performances.
- Applied makeup and costumes transforming into character convincingly for each role.
- Studied and learned scripts quickly using strong memorisation skills.
Performer
Merlin Entertainments
Alton, Staffordshire
2021.10 - 2022.10
- Upheld professionalism during stressful situations like technical glitches or unforeseen interruptions during live performances.
- Utilised improvisation skills to adapt performances to changing circumstances.
- Ensured dynamic storytelling through careful manipulation of puppets.
Actor
Santa's Lapland
Saariselkä, Ivalo
2022.10 - 2022.12
Actor
Santa's Lapland
Saariselkä, Ivalo
2023.10 - 2023.12
Entertainer
Ribby Hall Village
Preston, Lancashire
2024.11 - 2025.05
- Adapted performances to meet venue specifications for enhanced audience engagement.
- Sustained high energy levels during shows through rigorous physical conditioning and vocal exercises.
- Executed rehearsals meticulously leading to seamless live presentations.
Senior host
Blackpool tourism Ltd
Blackpool
2025.05 - 2026.04
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Managed conflict resolution to maintain a positive atmosphere.
- Utilised point-of-sale systems, facilitating seamless billing processes.
- Trained new employees to ensure consistent quality of service.
Guest experience supervisor
Blackpool tourism Ltd
Blackpool
2026.04 - Current
- Strengthened team morale, promoting a positive work environment.
- Handled escalated issues professionally, turning potential negative reviews into positive ones through effective problem-solving skills.
- Coordinated special events to enhance guest satisfaction.
- Monitored daily operations closely, addressing issues promptly before they could affect the guest experience negatively.
- Adapted quickly during busy periods or unforeseen circumstances maintaining smooth workflows and keeping staff stress levels low whilst still providing excellent service to guests.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed weekly reports.
Education
A-Levels - Musical theatre and performance
NSCG
Newcastle-under-Lyme, Staffordshire 2020.09 - 2022.07
Skills
- Microsoft office suite usage
- Tourism industry understanding
- VIP guest care
- Risk management principles
- Staff training and development
- Resilience under pressure
- Safety consciousness
- Team Leadership
- Attention to Detail
- Conflict Resolution
- Risk Assessment
Certification
IOSH managing safely
institute of occupational safety and health
level 3 First aid
Affiliations
- Miniature model painting
- Wild camping
- Creative writing
References
References available upon request.
Timeline
Guest experience supervisor
Blackpool tourism Ltd
2026.04 - Current
Senior host
Blackpool tourism Ltd
2025.05 - 2026.04
Entertainer
Ribby Hall Village
2024.11 - 2025.05
Actor
Santa's Lapland
2023.10 - 2023.12
Dungeon Actor
Merlin Entertainments
2023.02 - 2025.08
Actor
Santa's Lapland
2022.10 - 2022.12
Performer
Merlin Entertainments
2021.10 - 2022.10
A-Levels - Musical theatre and performance
NSCG
2020.09 - 2022.07