Domonic Kibblewhite

Customer Interaction

• Analyze and investigate account discrepancies to identify issues preventing successful payment processing.
• Diagnose and troubleshoot billing inconsistencies, ensuring accurate account updates.
• Work cross-functionally with internal teams to resolve system errors impacting customer accounts.
• Conduct root-cause analysis to identify systemic issues leading to repeated payment failures.
• Develop process improvements by identifying inefficiencies in debt collection workflows and recommending refinements.
• Maintain detailed case documentation to track investigations and resolutions for future reference if need be.
• Engage with customers via phone, email, and letter to resolve account-related concerns.
• Handle sensitive financial conversations professionally while ensuring compliance with company policies.
• Negotiate and structure payment solutions tailored to customers' financial situations.
• Identify and escalate high-risk cases to specialist teams when necessary.
• Managed high-volume calls daily; maintained patience and professionalism at all times.