Ashraf Abdalla

PC Operating Systems, Hardware, and Device Resources
- Microsoft Windows Installation & Configuration
- Networking (Peer-to-Peer & Client/Server)
- Printer Technology and Troubleshooting
- Communication Standards & Remote Technologies
- Laptop Maintenance & Biometric Device Configuration.

• Provided on-site technical support across 200+ UK Post Office branches, resolving hardware faults and network connectivity issues including IP conflicts and device communication failures
• Managed and supported Active Directory operations including user account coordination and hardware decommissioning processes across enterprise environments
• Delivered Windows 10/11 deployments via PXE/WDS imaging across large-scale rollouts, ensuring consistent configuration and post-deployment validation
• Managed incidents through ServiceNow in line with ITIL processes, achieving a 96% first-time fix rate and maintaining over 95% SLA compliance
• Supported Office 365 and Azure AD environments, assisting with user access and device configuration across enterprise client sites
• Performed GDPR-compliant data sanitisation on decommissioned hardware, maintaining full audit trails via SharePoint
• Coordinated with senior engineering teams on Active Directory decommissioning processes, performing hardware preparation and verification tasks at client locations
• Maintained detailed documentation using Microsoft Word, Excel, Teams, and Outlook, ensuring clear communication with clients and internal stakeholders
• Demonstrated flexibility working across multiple client sites, adapting to evolving requirements and maintaining professional client communication at all times
• Attended 200+ client sites fully equipped, adhering to site-specific procedures, security requirements, and PPE standards at every location
• Collaborated effectively with multidisciplinary teams to achieve project goals.
• Optimised operational efficiency by streamlining processes where necessary.
• Managed maintenance data records and tracked operating information for onsite reference.
• Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
• Monitored and managed parts ad equipment inventory to support continuous availability.
• Accurately troubleshot and diagnosed equipment malfunctions to minimise unplanned machinery downtime.
• Troubleshot hardware problems, ensuring minimal disruption to operations.
• Installed, tested, and commissioned complex machinery to ensure optimal performance.
• Travelled extensively to various sites for hands-on problem-solving.