Vamsi Palaparthi

• Provide Tier 2 end-user support across EMEA, APAC and Bermuda.
• Administer Microsoft Entra ID including user provisioning, access management and group administration.
• Support onboarding, offboarding, role changes and Microsoft 365 licensing.
• Troubleshoot MFA, Conditional Access and SSO issues.
• Manage Azure Virtual Desktop (AVD) environments using Nerdio Manager.
• Support Intune-enrolled devices and Microsoft 365 services.
• Resolve Zscaler and CyberArk access issues.
• Develop knowledge base articles and operational documentation.
• Manage endpoint lifecycle, hardware provisioning and asset tracking.
• Provide VIP and executive support.

• Delivered high-touch IT support for users and executives.
• Provided desk setup, onboarding, and orientation support for new hires.
• Conducted proactive hardware health checks and device maintenance.
• Assisted with user account provisioning and lifecycle across Azure AD.
• Supported bespoke financial and insurance applications used by Sompo.

• Delivered daily desktop support to users at Sompo locations in the UK.
• Assisted with end-user training and adoption of new collaboration tools.
• Escalated and coordinated incidents with third-party vendors and service
providers.
• Conducted routine patch checks and compliance follow-ups.

• Managed Windows servers, virtualization, patching and monitoring.
• Performed VM deployments, migrations and infrastructure support.

• Supported Office 365, Active Directory, SharePoint and Azure MFA.
• Participated in migration of 3000+ mailboxes from on-premises to cloud.
• Managed VMware virtual environments and server administration.

• Managed helpdesk operations, ensuring timely reporting and resolution of technical escalations.