

Dedicated professional with expertise in continuous improvement and operational excellence, specialising in process optimisation and resource management. Proven ability to enhance operational efficiency through strategic planning and problem solving, while maintaining clear communication and effective stakeholder engagement. Skilled in purpose creation and operational risk evaluation, aiming to drive impactful results within dynamic environments.
Experienced in aligning support with district objectives to enhance individual and team development. Adept at improving processes and achieving results through collaborative efforts. Strong commitment to fostering a culture of accountability and excellence. Proven success in driving initiatives forward and ensuring effective execution.
Challenge. Support. Involve.
Led districts of 6 to 17 businesses across M25 in South West, always enhancing operational performance
Assisted development of 5 General Managers to Retail Business Manager, multiple Assistant Managers to General Manager, strengthening leadership pipeline
Mentor new and developing Area Managers
Supported and led various brand and divisional projects to enhance strategic initiatives, including: Harvester Way; Running Great Shifts; Order at Table: Get Set for Spring; Local Social; Service Cycle Evolution; Taking People With You.
Continuous improvement and operational excellence
Process optimisation
Resource management
Planning and problem solving
Clear communication
Stakeholder engagement
Purpose creation
Operational risk evaluation