Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Nigel Vidler

Waterlooville,Hampshire

Summary

Creative, hands-on leader with over 30 years’ experience delivering exceptional customer experiences and driving commercial success across fast-paced, people-focused environments. Passionate about creating welcoming spaces that people love to visit — and teams love to work in. Known for leading by example, coaching teams to deliver outstanding service, and taking full ownership of business performance and team culture. Brings sharp commercial acumen, emotional intelligence, and a customer-first mindset. Now seeking to bring this energy and expertise into a hospitality setting where atmosphere, service, and guest experience are everything.

Overview

22
22
years of professional experience

Work history

Retail Business Manager

Cats Protection
South
08.2024 - 02.2025
  • Increased like-for-like sales by 20.82% in Q4 2024 through improved merchandising, team coaching, and service focus.
  • Led, motivated, and supported 4 Area Managers, building a culture of ownership, clear expectations, and consistent shop standards.
  • Introduced a standardised Shop Visit Report, improving accountability and guest experience across all locations.
  • Reduced shop manager recruitment time from 14 weeks to just 4, saving 129 trade days in December alone.
  • Designed and launched a national volunteer recruitment drive, increasing in-store volunteer engagement by 15%.
  • Collaborated with Safeguarding and L&D teams to embed service-focused onboarding, risk management, and training processes.

Regional Manager

Joules
05.2016 - 05.2024
  • Delivered £1.5M in payroll savings through three successful team consultation programs, increasing operational productivity while maintaining service delivery.
  • Championed a “service-first” mindset across all stores, ensuring consistently warm, welcoming environments.
  • Led the ‘Order In Store’ outlet service, generating £400K in incremental revenue.
  • Personally led 12 new store openings, ensuring seamless team onboarding and high engagement.
  • Supported the integration to the Next Total Platform while maintaining team morale and service standards.
  • Known for leading with empathy and building strong, motivated teams focused on guest satisfaction.

Area Manager

JoJo Maman Bébé
06.2014 - 05.2016
  • Boosted like-for-like sales by 3% and exceeded profit targets (21.7% vs 20%).
  • Created a store recruitment and onboarding programme, reducing staff turnover.
  • Grew database sign-ups by 500%, enabling more targeted local customer engagement.
  • Led guest-first experiences tailored to the needs of families and new parents.

Store Manager

The White Company
05.2011 - 05.2014
  • Achieved 30% above sales targets and delivered £478K in profit.
  • Awarded Retail Manager of the Year (2012) for outstanding team development and guest experience.
  • Maintained an average 89% mystery shopper score, reflecting consistent service excellence.
  • Fostered a warm, detailed guest experience aligned with premium hospitality standards.
  • Acted as a regional training hub, coaching future leaders across the area.

Area Manager

Laura Ashley
10.2002 - 04.2011
  • Led a £15M region of 10 stores and 140 staff, achieving top-area sales growth.
  • Maintained calm, high-service environments aligned with a premium guest experience.
  • Coached teams daily to uphold brand standards in service and presentation.

Education

Swanmore Secondary School

Skills

  • Leadership & Culture Building
  • Guest Experience & Service Standards
  • Hands-On Coaching & Mentoring
  • Creating Welcoming Environments
  • KPI-Driven Performance Management
  • Operational Efficiency & P&L Control
  • Team Motivation & Development
  • Volunteer/Staff Engagement & Retention
  • Recruitment & Onboarding
  • Change Management & Business Growth
  • Stakeholder Collaboration
  • Retail-to-Hospitality Adaptability

Additional Information

DBS Checked, Driving Licence (Full, Clean), Availability: Immediate / Short Notice

Timeline

Retail Business Manager

Cats Protection
08.2024 - 02.2025

Regional Manager

Joules
05.2016 - 05.2024

Area Manager

JoJo Maman Bébé
06.2014 - 05.2016

Store Manager

The White Company
05.2011 - 05.2014

Area Manager

Laura Ashley
10.2002 - 04.2011

Swanmore Secondary School

Similar Profiles

Create profile
Nigel Vidler