Ashley Parker
Southend on sea,Essex
Summary
Dedicated and diligent professional with a strong aptitude for problem-solving and leadership. Demonstrates high-level customer service skills and a proven ability to learn quickly in dynamic environments. Committed to delivering exceptional results through hard work.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Prep Kitchen UK
Southend-on-Sea, Essex
01.2024 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Followed scripts when answering common customer questions.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Listened actively to offer accurate information and best solution to their needs.
- Adhered strictly to policies and procedures for continued company compliance.
- Answered approximately 100 emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
Customer Service and Operations
ERG Facilities Ltd
Southend-on-Sea, Essex
04.2022 - 11.2023
- Handled complex customer complaints, maintaining high levels of customer satisfaction.
- Negotiated supplier contracts for cost-effective operations.
- Retained customer contracts and identified cross-selling opportunities to increase account spending.
- Improved customer service experiences to facilitate organic growth and loyalty.
Candle Maker
Treasures on sea
Leigh-on-Sea, Southend-on-Sea
11.2021 - 11.2022
- Maintained cleanliness and safety of workspace with regular tidying.
- Met tight deadlines for large orders during peak season.
- Worked closely with suppliers ensuring timely delivery of raw materials.
- Assisted customers with customised requests enhancing their shopping experience.
- Handled delicate wax materials, reducing material wastage significantly.
Restaurant Supervisor
Istanbal Turkish BBQ Restaurant
Southend-on-Sea, Essex
08.2018 - 03.2020
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Built loyal customer base by creating welcoming environment with top quality service.
General Manager
The Greenhouse Restaurant
Leigh on sea , Essex
06.2007 - 03.2017
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Successfully negotiated contracts with suppliers to reduce costs.
- Delivered results under pressure to meet tight deadlines.
- Increased table turnover rate with efficient floor management.
- Trained new team members, enhanced service quality.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Education
GCSEs -
The Deanes School
Thundersley, Essex 06.1996 - 06.2000
Skills
- Problem solver
- Hardworking and diligent
- High level customer service
- Strong leader
- Fast learner
References
References available upon request.
Timeline
Customer service representative
Prep Kitchen UK
01.2024 - Current
Customer Service and Operations
ERG Facilities Ltd
04.2022 - 11.2023
Candle Maker
Treasures on sea
11.2021 - 11.2022
Restaurant Supervisor
Istanbal Turkish BBQ Restaurant
08.2018 - 03.2020
General Manager
The Greenhouse Restaurant
06.2007 - 03.2017
GCSEs -
The Deanes School
06.1996 - 06.2000
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