Ashley Lagota
Leeds
Summary
Experienced retail assistant with over 10 years of experience across food service counters and other departments at Sainsbury's. Skilled in stock control, hygiene compliance, and delivering exceptional customer service in high-pressure environments. Proven in managing time, working under pressure, and collaborating with teams. In additional to this I transitioned my customer service skills to call centre in the last year
Overview
12
12
years of professional experience
Work history
Call Centre Advisor
BW Legal
2025.06 - 2026.04
- Addressed customer complaints, ensuring a swift resolution.
- Managed high volume of inbound calls for efficient customer service.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
Food Service Assistant
Sainsbury's
2014.07 - 2025.04
- Worked as an in-store butcher, fishmonger, and served on the deli, fresh pizza, and hot food counters throughout the 10 years, whilst also helping out in other departments.
- Maintained accurate inventory records and managed stock replenishment, demonstrating attention to detail and organisational skills.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Communicated effectively with customers to identify needs, and deliver high-quality service.
- Delivered strong availability of stock and knowledge of products.
Education
Bachelor of Arts -
University of Derby
DerbyBTEC National Diploma (Level 3) -
Leeds City College
LeedsGCSEs -
John Smeaton Community College
LeedsSkills
Customer service and problem-solving
Communication skills
Time management
Adaptable and quick learner
Calm under pressure
Flexibility
Telephone etiquette
Customer relationship management
References
- Available on request
Timeline
Call Centre Advisor
BW Legal
2025.06 - 2026.04
Food Service Assistant
Sainsbury's
2014.07 - 2025.04
Bachelor of Arts -
University of Derby
BTEC National Diploma (Level 3) -
Leeds City College
GCSEs -
John Smeaton Community College