Ashley Holtermann

• Organise a meet-and-greet with guardians to learn about their pet and their needs
• Keep a close eye out for any signs of illness or concerns to report, and keeping pet parents informed with updates and photos
• After attending to basic needs, spend a little extra quality time to socialise and cuddle while their humans are away

• Supplier Relationship Management: Working with suppliers to keep them in compliance with our clients' requirements
• Designing trackers, reports and processes

• Collecting and identifying potential Money-Laundering patterns or the use of proceeds of crime in financial data and sensitive customer information
• Creating/updating Source of Funds reports and performing risk assessments to make final decisions on customer accounts
• I often raised ideas for improvements to procedures, making practical suggestions. Training and supporting new starters, encouraging their growth and independence.

Delivered induction training to new CS agents remotely

• Resolving customer concerns and queries in a patient and understanding manner, via telephone, live chat and email.
• A lot of resilience was required in this role as customers were gambling/betting and sometimes losing large amounts of money, leading to very intense and emotional interactions.

• Provided checkout service with high levels of customer care
• Maintained sales floor stock levels
• Checked fresh products for upcoming sell-by dates and reducing their price accordingly