ASHLEY GANNON
Liverpool,Knowsley
Summary
Qualified pharmacy healthcare assistant with extensive experience in community pharmacy and patient support. Completed GPHC-aligned training with Buttercups, acquiring expertise in prescription handling, stock management, and over-the-counter advice. Recognized for a calm demeanor and ability to establish trust with patients and colleagues. Committed to delivering accurate, person-centered care in a compliant pharmacy environment.
Overview
16
16
years of professional experience
Work history
Pharmacy Healthcare Assistant
Rowland's Pharmacy
Liverpool, Knowsley Liverpool
2024.12 - 2026.03
- Provided clear and confident advice to patients regarding prescriptions and over-the-counter medicines to ensure safe and appropriate use.
- Supported dispensing processes with accuracy and strong attention to detail.
- Maintained a clean and compliant pharmacy environment in accordance with health and safety standards.
- Assisted in stock checks and ordering to ensure availability and reduce waste.
- Monitored expiry dates and removed out-of-date items to uphold patient safety.
- Handled confidential patient information with discretion and professionalism.
- Collaborated with pharmacists and healthcare professionals to facilitate seamless patient care.
- Contributed to promotional activities to enhance awareness of healthcare products.
- Resolved patient concerns with empathy and a solutions-focused approach.
Customer Service
Tesco Extra
Liverpool
2024.10 - 2024.12
- Maintained clean, safe, and welcoming store environment.
- Assisted in replenishing stock and organising displays for better product visibility.
- Helped rotate stock to reduce waste and ensure freshness.
- Supported closing procedures, including cash handling and till maintenance.
- Adapted to various departments and responsibilities as needed.
National Telephone Helpline Advisor
Department of work and pensions
Liverpool
2020.07 - 2023.10
- Assist in managing universal credit cases with care and accuracy.
- Identify issues and analyse information to offer practical solutions.
- Provide confidential and empathetic support to callers in sensitive situations.
- Approach challenging conversations calmly and constructively.
- Guide customers through online systems and digital services.
- Adhere to strict confidentiality and security protocols.
Sortation Associate
Amazon
Liverpool
2020.04 - 2020.07
- Prioritised urgent shipments to meet delivery deadlines.
- Sorted and organised parcels for efficient dispatch.
- Corrected missorted items to minimise delays.
- Collaborated with team members to achieve daily productivity targets.
- Followed safety guidelines strictly, reducing workplace incidents.
- Conducted routine checks on sorting equipment, maintaining optimal function.
Customer Service
Matalan
Liverpool
2020.01 - 2020.04
- Provided exceptional customer service during peak trading times.
- Assisted with till operations and supported shop-floor activities.
- Addressed customer inquiries through active listening and effective problem-solving.
- Provided excellent customer service, ensuring repeat business.
- Answered phone calls professionally, delivered excellent customer service.
Sandwich Artist
Subway
Liverpool
2010.01 - 2011.01
- Ensured high standards of hygiene and food safety are maintained.
- Prepared food items according to customer specifications.
- Supported initiatives for improvement in health and safety practices.
- Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
- Assisted in training new employees; shared knowledge and best practices.
Education
GCSE -
Archbishop Beck Sports College
Liverpool 2009.06 - 2009.06
NVQ Level 2 - Pharmacy
Buttercups
Liverpool 2025.12 - 2026.02
Skills
- Prescription accuracy and handling
- Pharmacy law and ethics
- Health and safety compliance
- Inventory management
- Data protection and confidentiality
- Complaint resolution
- Empathy and rapport building
- Active listening
- Critical thinking
- Professional communication
- Resilience under pressure
- Proactive attitude
Websites
REFERENCES
Available on request.
WEB & SOCIAL
Facebook /ashleygannon92
References
References available upon request.
Timeline
NVQ Level 2 - Pharmacy
Buttercups
2025.12 - 2026.02
Pharmacy Healthcare Assistant
Rowland's Pharmacy
2024.12 - 2026.03
Customer Service
Tesco Extra
2024.10 - 2024.12
National Telephone Helpline Advisor
Department of work and pensions
2020.07 - 2023.10
Sortation Associate
Amazon
2020.04 - 2020.07
Customer Service
Matalan
2020.01 - 2020.04
Sandwich Artist
Subway
2010.01 - 2011.01
GCSE -
Archbishop Beck Sports College
2009.06 - 2009.06