Ashleigh Skidmore
Liverpool
Summary
I am a organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
2
2
years of professional experience
Work history
Front of House Waitress
The Mainwaring Arms
Newcastle-under-Lyme, Staffordshire
01.2022 - 08.2023
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked customers ID to maintain full compliance with regulations of selling restricted products.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Upsold additional products when appropriate, helping to drive sales by 50%.
- Established positive rapport with diners by welcoming and greeting customers by name.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Front of House Team Member
Slaters Country Inn
Newcastle-under-Lyme, Staffordshire
07.2021 - 12.2022
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Handled reservations to maximise covers and revenue.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Opened, poured and served alcoholic and non-alcoholic beverages.
Kitchen Porter
Slaters Country Inn
Newcastle-under-Lyme, Staffordshire
06.2022 - 07.2022
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Checked dining area supplies and promptly replenished low stock.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
- Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
- Used kitchen equipment as instructed and to safety protocols.
Education
Level 3 extended diploma - Sports and Exercise Science
Newcastle-under-Lyme College
Newcastle-under-Lyme 09/2021 - 06/2023
GCSEs - Mathematics
Madeley High School
Crewe 09/2019 - 09/2021
GCSEs - English Language
Madeley High School
Crewe 09/2019 - 07/2021
GCSEs - English Literature
Madeley High School
Crewe 09/2019 - 07/2021
GCSEs - Combined Science
Madeley High School
Crewe 09/2019 - 07/2021
GCSEs - History
Madeley High School
Crewe 09/2019 - 07/2021
GCSEs - Food Preparation and Nutrition
Madeley High School
Crewe 09/2019 - 07/2021
GCSEs - Physical Education
Madeley High School
Crewe 09/2019 - 07/2021
Skills
- Food and beverage service
- Cash handling
- FOH procedures
- Advanced beverage knowledge
- Food hygiene protocol
- Customer service
- Table management
- Restaurant layout design
Languages
English
Native
Interests
I am interested in the world of sport and exercise science and with high aspirations to become a physiotherapist at the end of my three year course at Liverpool John Moores University.
Hobbies
I have hobbies such as netball and beauty as I take lots of pride in my appearance and health
Timeline
Kitchen Porter
Slaters Country Inn
06.2022 - 07.2022
Front of House Waitress
The Mainwaring Arms
01.2022 - 08.2023
Front of House Team Member
Slaters Country Inn
07.2021 - 12.2022
Level 3 extended diploma - Sports and Exercise Science
Newcastle-under-Lyme College
09/2021 - 06/2023
GCSEs - Mathematics
Madeley High School
09/2019 - 09/2021
GCSEs - English Language
Madeley High School
09/2019 - 07/2021
GCSEs - English Literature
Madeley High School
09/2019 - 07/2021
GCSEs - Combined Science
Madeley High School
09/2019 - 07/2021
GCSEs - History
Madeley High School
09/2019 - 07/2021
GCSEs - Food Preparation and Nutrition
Madeley High School
09/2019 - 07/2021
GCSEs - Physical Education
Madeley High School
09/2019 - 07/2021
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