Alejandra Racines
Carlisle,Cumbria
Summary
Experienced in food and beverage service with background in barista operations, including coffee machine use and payment processing. Skilled in delivering exceptional customer service, leveraging bilingual abilities to enhance communication and guest satisfaction.
Focus on providing exceptional customer service creating welcoming dining environments. Consistently ensures smooth front-of-house operations through communication and multitasking skills. Delivers positive guest experiences by anticipating needs and maintaining high standard of hospitality.
Overview
1
1
year of professional experience
Work history
Front of house waitress
SannaS
Carlisle, Cumbria
2025.01 - Current
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Kept tables clear of used crockery, glassware and cutlery.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Front of house waitress
Bartons Yard Cafe Bar
Carlisle, Cumbria
2024.12 - Current
- Prepared tables for new arrivals, ensuring a welcoming atmosphere.
- Served food and beverages to customers, providing friendly and attentive service.
- Took customer orders to ensure timely and accurate delivery of meals.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
- Handled cash register duties efficiently, minimising errors in financial transactions.
- Ensured smooth running of service by promptly addressing customer needs.
- Maintained cleanliness and hygiene standards with regular cleaning tasks.
Education
A-Levels - Psychology, Science, Spanish
William Howard School
Carlisle, Cumbria 2025.09 -
Skills
- Bilingual or multilingual
- Coffee machine use
- Customer Service
- Payment Processing
- Barista experience
- Food and beverage service
Languages
Spanish
Fluent
Timeline
A-Levels - Psychology, Science, Spanish
William Howard School
2025.09 -
Front of house waitress
SannaS
2025.01 - Current
Front of house waitress
Bartons Yard Cafe Bar
2024.12 - Current