Ashleigh Johnston
Summary
Office coordinator with extensive experience in administration and customer relationship management. Proven ability to enhance organisational efficiency through streamlined processes and effective communication. Skilled in event planning and managing office supplies while maintaining high standards of customer service. Strong organisational skills and a proactive approach to task management ensure timely resolution of customer concerns.
Overview
13
13
years of professional experience
Work History
Sales Advisor
Menarys
12.2025 - 04.2026
- Ensure top quality of service for customers.
- Assisted customers in selecting suitable products or services based on needs.
- Facilitated the sales process through to financial transactions.
- Addressed returns and customer concerns effectively.
- Delivered exceptional customer service.
- Administered stock and inventory management.
OFFICE MANAGER
Pride and Pinion Ltd
09.2022 - 03.2025
- Ensure the proper flow of office procedures and carrying out all administrative office duties.
- Records updated daily and reports created
- Manage all correspondence
- Inventory and website management and updates as required
- Deliver exceptional customer experience through all channels including email, telephone, social channels and face-to-face
- Updated office policies to reflect changing business needs and regulations.
- Improved office efficiency by streamlining administrative procedures.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Processed invoices and financial data with a strong eye for detail.
CHARITY FUNDRAISING OFFICER
PIPS
05.2022 - 09.2022
- Maintain and expand the current income generation for the organisation, identifying new corporate funding and pitch for new opportunities, as well as managing current corporate partnerships and building on existing relationships to ensure maximum value for the charity.
- Manage and develop relationships with supporters, delivering excellent levels of support stewardship.
- Produce regular reports on marketing, activities and stewardship performance; monitor financial and non-financial KPIs.
- Engaged public via social media platforms, leading to increased online donations.
- Expanded donor base to support organisational growth and sustainability.
- Built strong relationships with donors whilst ensuring transparent communication on fund usage.
- Adapted quickly to changes in the fundraising environment to maintain momentum towards targets.
- Raised awareness of charity through local community posts.
- Delivered charity events to maximise donations.
CHARITY FUNDRAISING EXECUTIVE
Cash for Kids
11.2018 - 04.2022
- Responsible for achieving agreed fundraising targets through the effective implementation of high-profile events and campaigns in the plan.
- Research, identify and develop new fundraising opportunities and areas of potential support, with new corporate partners whilst maintaining relationships with current supporters including identifying high net worth supporters and corporate contacts.
- Assess the potential of all fundraising activity and propose strategies for their management and development to ensure that fundraising is maximised.
- Administer and advise on all future grant applications prior to Local Executive Board assessment.
- Maximise fundraising potential of all events and activities and hit targets.
- Planning and delivering our biggest campaign of the year - Mission Christmas.
Nurse Admin Executive
Marie Curie
01.2018 - 12.2018
Events and Marketing Executive
Randox Laboratories
01.2015 - 12.2018
Sales Training Analyst
Randox Laboratories
01.2014 - 12.2015
Administrator / Recruitment Consultant
First Choice Selection Services
01.2013 - 12.2014
Education
BA Honours - Business
Liverpool John Moores University
Liverpool06.2012
BTEC Level 3 - Business
SERC
Bangor06.2009
Skills
- Office coordination
- Customer service
- Customer relationship management
- Event planning
- Telephone etiquette
- Cash handling
- Highly organised
Timeline
Sales Advisor
Menarys
12.2025 - 04.2026
OFFICE MANAGER
Pride and Pinion Ltd
09.2022 - 03.2025
CHARITY FUNDRAISING OFFICER
PIPS
05.2022 - 09.2022
CHARITY FUNDRAISING EXECUTIVE
Cash for Kids
11.2018 - 04.2022
Nurse Admin Executive
Marie Curie
01.2018 - 12.2018
Events and Marketing Executive
Randox Laboratories
01.2015 - 12.2018
Sales Training Analyst
Randox Laboratories
01.2014 - 12.2015
Administrator / Recruitment Consultant
First Choice Selection Services
01.2013 - 12.2014
BA Honours - Business
Liverpool John Moores University
BTEC Level 3 - Business
SERC