Vicki Cannon
Halesworth,Suffolk
Summary
Highly skilled administrative professional with extensive experience in multitasking efficiency, filing system development, and office equipment usage. Demonstrates exceptional prioritisation acumen and tact and discretion in handling sensitive information. Proficient in customer relationship management systems, data entry, and basic bookkeeping. Adept at managing package deliveries, maintaining reception area cleanliness, and coordinating meetings. Committed to fostering a professional demeanour while greeting visitors and handling business correspondence. Career goal includes further enhancing organisational skills to support executive-level operations effectively.
Experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. Skilled in building lasting relationships to drive repeat business and enhance overall satisfaction.
Overview
13
13
years of professional experience
Work History
Sales advisor
Beccles Tile & Bathroom Centre
BECCLES, Suffolk
09.2014 - Current
- Established rapport with potential buyers to foster repeat business.
- Coordinated special events promoting new product lines.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Suggested suitable products to customers for enhanced shopping experience.
- Resolved customer complaints swiftly, maintaining company reputation.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Assisted in stock taking for accurate inventory management.
- Monitored and refreshed displays to attract customers.
- Delivered excellent customer service by addressing and resolving queries.
- Implemented promotional strategies for increased product visibility.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Educated customers on warranties and return policies for transparency.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
Front of house team member
Satis Cafe
BECCLES, Suffolk
11.2011 - 09.2014
- Upheld rigorous hygiene standards in all front-of-house areas.
- Facilitated positive dining experiences by providing excellent customer service.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed cash transactions accurately, ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Education
O'level - English
Lonsdale School for Girls
Norwich, NorfolkO'Level - Mathematics
Londale School for girls
Norwich /1980 - /1984
O'Level - Geography
Lonsdale school for girls
Norwich, NorfolkSkills
- Multitasking efficiency
- Filing system development
- Office equipment usage
- Prioritisation acumen
- Office supply order
- Tact and discretion
- Empathy and understanding
- Package delivery management
- Basic bookkeeping
- Data entry proficiency
- Patience and tolerance
- Customer relationship management systems
- Filing and paperwork
- Reception area cleanliness
- Reception desk operation
- Typed correspondence
- Cash handling
- Business correspondence
- Professional demeanour
- Document preparation
- Greeting visitors
- Stock control
- Meeting coordination
Affiliations
- Gardening
- cooking
- running
- country walks
Timeline
Sales advisor
Beccles Tile & Bathroom Centre
09.2014 - Current
Front of house team member
Satis Cafe
11.2011 - 09.2014
O'level - English
Lonsdale School for Girls
O'Level - Mathematics
Londale School for girls
/1980 - /1984
O'Level - Geography
Lonsdale school for girls
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