Ashish Charitar
London,Enfield,
Summary
Dynamic professional with over a decade of experience, excelling in roles that demand leadership, customer engagement, and strategic insight. Career marked by consistently surpassing targets and driving business development, anchored by expertise in CRM technologies like Salesforce and HubSpot. Skilled in relationship-building and interpersonal communication, cultivating lasting partnerships and fostering team excellence. Equipped with lead development prowess, adept at monitoring Key Performance Indicators (KPIs), effectively converting leads into valuable accounts to enhance business growth. Characterized by a self-motivated attitude and competitive spirit, staying at the forefront of industry trends and customer needs. Emphasizes a customer-centric approach, complemented by employee management and team training, mentoring individuals towards collective success. Known for problem-solving skills and effective issue resolution, thriving in fast-paced environments, and adapting a versatile skill set across various operational landscapes. Committed to continuous personal and professional development, positioned as a goal-oriented International Account Manager eager for new challenges within a growing team. With ten years of account management and sales experience, seeking to contribute to a dynamic organisation.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Account Manager
Grand Prix Grand Tours
London, ENG
08.2023 - Current
• Orchestrated MotoGP launch, developing tailored packages for 2024 season
• Sourced images, website copywriting, posted multi-tiered packages on website
• Negotiated favourable rates, secured contracts with race tracks, suppliers, hotels
• Utilised CRM for recording interactions, implemented targeted follow-up strategy
• Generated quotes, designed bespoke packages, maximising sales opportunities
• Cultivated relationships with existing clients, actively pursued new business opportunities
• Utilised Salesforce for targeted marketing emails to specific audiences
Operations Manager
Major Travel PLC
London, ENG
03.2022 - 07.2023
• Efficiently managed team of five, fostering collaboration, high-performance standards
• Provided comprehensive training for new employees, ensured smooth onboarding
• Coordinated with IT and Business Systems teams for issue resolution, system maintenance, upgrades
• Maintained weekly, monthly operational reports, delivering accurate, up-to-date information
• Preserved operational service levels, provided exceptional support for customer experiences
• Handled in-resort complaints promptly, employed effective communication, conflict resolution
• Propelled employee engagement in reengineering initiatives, fostering continuous development, innovation
• Increased sales by 20%
• Stayed abreast of travel industry events, proactively planned for changes, positioned company for success
• Participated in trade-shows, sales missions, promotional events, represented business, fostered industry relationships
Senior Transport Co-Ordinator
TG Lynes
London, ENG
04.2020 - 02.2022
• Managed up to 17 drivers daily, ensuring smooth operations
• Kept meticulous records for 24-vehicle fleet, upheld safety standards
• Enhanced efficiency, cost savings through logistical improvements
• Optimized driver manifests with routing software, reduced delivery times, maximised resource use
• Resolved issues and complaints, maintained customer satisfaction
• Accurately completed delivery sheets, end-of-day financials
Travel Specialist
Major Travel PLC
London, ENG
12.2018 - 04.2020
• Exceeded sales targets with tailor-made holiday packages
• Built and nurtured relationships with new and existing clients, strengthening networks
• Maintained up-to-date global travel information
• Generated daily reports on latest offers, enhancing customer engagement
• Trained new starters on company policies and procedures
• Converted enquiries into sales with bespoke payment plans
• Represented company as spokesperson at events and seminars
• Delivered world-class customer experiences and exceptional aftercare service
Cargo & Logistics Team Leader
British Airways
Heathrow, HIL
12.2013 - 12.2018
• Managed logistical operations, delegated tasks to drivers
• Implemented world-class health and safety standards
• Coordinated information exchange for seamless operations
• Promoted operational efficiency and compliance with rules
• Contributed to achieving business objectives and goals
• Conducted staff training and development programs
• Assisted management with daily operations
Customer Service Team Leader
Premier Inn
London, ENG
12.2011 - 11.2013
- Ensured achievement of business objectives within specified timeframes
- Managed guest experiences and reservations, delivering exceptional customer service
- Oversaw restaurant and bar operations, handling banking and auditing responsibilities
- Set and implemented targets, produced staff schedules, briefs, and managed location operations.
Education
MCSA, MCDBA (Microsoft Qualification) - IT
01.2006 - 04.2008
LOCN Sports and Fitness (Protec Football Academy) - Sports Science
01.2001 - 04.2003
Skills
Customer relationships
Relationship-building and management
CRM technologies (including proficiency with CRM systems like Salesforce & HubSpot)
Interpersonal skills
Issue resolution
Key Performance Indicator (KPI) monitoring
Account management
Team training
Timeline
Account Manager - Grand Prix Grand Tours
08.2023 - Current
Operations Manager - Major Travel PLC
03.2022 - 07.2023
Senior Transport Co-Ordinator - TG Lynes
04.2020 - 02.2022
Travel Specialist - Major Travel PLC
12.2018 - 04.2020
Cargo & Logistics Team Leader - British Airways
12.2013 - 12.2018
Customer Service Team Leader - Premier Inn
12.2011 - 11.2013
James Thornton Ltd - MCSA, MCDBA (Microsoft Qualification), IT
01.2006 - 04.2008
Lewisham College - LOCN Sports and Fitness (Protec Football Academy), Sports Science
01.2001 - 04.2003