- English
ASHAD MIAH
London,Ilford
Summary
Dynamic professional with a high energy level and proven reliability, skilled in time management and multitasking. Demonstrates exceptional communication skills and the ability to work effectively in a team environment. Proficient in Microsoft Office, including Excel and Outlook, with strong computer skills. Adept at customer service and relationship management, excelling in building lasting relationships and upselling. Calm under pressure with a talent for problem-solving, quality assurance, and team building. Career goals include leveraging these competencies to enhance organisational success through effective management and customer relationship strategies.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Helpdesk Engineer
OpalTec
Bristol
2022.12 - 2023.04
- I was successfully appointed as a help-desk engineer for OpalTec.
- My main duties and responsibilities for this role was to
- Managing the help-desk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements.
- Supporting mobile systems for both the company and clients.
- Providing technical support to field operatives and mobile device users.
- Carrying out Operating System re-loads, Stage devices for deployment.
- Providing quality and assurance on all devices for our customers.
- Being an ambassador for the team in all interactions with clients & business managers.
- Skills I have gained from this role;
- Interpersonal skills - I have managed to build my own team whilst working as a help-desk engineer. We have a small team including myself working on the help-desk department. I have trained new staff members who joined the team. I have explained how our system works and provided useful tips how to be productive and use their time efficiently. I have built amazing relationship with my colleagues, not only within my team but also from other departments.
- This is a company based in Bristol which provides a strategy to migrate to new technology and refurbishes old to new equipment.
Data Entry Clerk
Iron Mountain
Hoddesdon, Hertfordshire
2024.01 - 2024.04
- As a Data Entry Clerk, i had to manage a high volume of workload and keep confidentiality as i was working with sensitive information.
- My duties were;
- Capturing key information from digital copies of confidential documents.
- Keying the information into a database.
- A performance driven operation with tight deadlines
- After 2 weeks of working at Iron Mountain, i was required to train up 2 new starters on how to use the system and how to input the correct data in the database.
Manager
Posh Spice
Bristol
2015.01 - 2023.06
- Responsible for working with a small team in a highly demanding Indian restaurant, improving team work and organising. My Responsibilities for this role:
- Using time outside work to advertise and promote the business using marketing tools which I learnt from my studies and experience.
- Able to be a team leader and an inspiration to my work colleagues to do better to keep up with the business demands.
- Taking various customers' orders&transactions via telephone and face to face, which helped improve confidence and overall communication
- Made and confirmed reservations.
- Improved customer service ratings through promotion work and building an excellent clientele.
- Training new staff with theory and practice. I done this by creating presentations which enabled me to demonstrate effectively how the work place is run. / Able to demonstrate health and safety, and First aid.
- Gaining trust and being approachable to both work colleagues and customers.
- Skills I have gained from this role;
- Leadership skills - I was hired after a while working for Posh Spice to take over the managers role of looking after the restaurant. I was well trained with the help of my colleague who has left my team to work for another company. I have learnt how to respond to every query and issue related situations which I am able to do in a calm manner. I have managed to work alone for a while whilst delivering at pace when we are short staffed, ensuring I perform at high quality. I managed to use my own initiative and gain experience in taking control of my work area. The journey has been fairly bumpy over the years trying to achieve my best level of professionalism, however I have used this as my strength to look after my team by taking control. I know I was performing well as I was receiving great feedback from customers and my own staff. I now understand how to run a business which takes courage, confidence, reliability and dedication. I have gained these skills over the years of working and trying to improve the business demands.
Administrator / Case owner
Nationwide Building Society
Bristol
2022.04 - 2022.06
- My duties for this role
- Updating spreadsheets&databases, answering the phone and handling email queries.
- Being confident, articulate and able to work to deadlines and meet targets.
- Process any query relating to a mortgage valuation, which includes supporting with post valuation queries from colleagues, solicitors and brokers and handling appeals & complaints and escalated questions from customers.
- Carry out information across to customers in a way they understand and being sympathetic to their needs.
- Carrying out customer requests, keying both financial and non-financial transactions on all types of accounts.
- Request and obtain correct documentation, where documents are missing, incorrect or not within valid dates. from this job
- I have managed to gain good relationship building skills and excellent communication. I was able to demonstrate a proactive attitude and use my initiative to come up with solutions to problems. I was also able to communicate with people at all levels and deal with enquiries.
Cleric Administrator
HMRC
Bristol
2021.07 - 2022.03
- As an administrative officer, I have been assigned to carry out different general administrative duties to progress cases through HMRC system and to provide support to other function within HMRC
- Duties as follows
- Answering calls and web chat enquiries effectively
- Assigned to deal with customers tax returns.
- Tax calculation, benefits and financial support.
- Amendments to tax returns.
- Dealing with complaints.
- Using Administration systems and excel spreadsheet to enter data.
- Appeals and penalties.
Waiter / Bartender
Imperial Spice Yatton
Bristol
2024.05 - Current
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Managed cash register effectively, ensuring accurate transaction processing.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Delivered high-quality service to customers, resulting in repeat business.
Education
Level 3 BTEC Extended Diploma - I.T
City of Bristol College
Bristol 2016.09 - 2017.06
Level 2 BTEC - I.T
City of Bristol College
Bristol 2015.09 - 2016.06
GCSEs -
Clevedon School
Clevedon 2012.09 - 2014.06
Skills
- Time Management
- Ability to Multitask
- Fast Learner
- Ability to Work in a Team
- Computer Skills
- Microsoft Office
- Communications
- Management
- Relationship Management
- Relationship Building
- High energy level
- Reliability
- Microsoft Outlook
- Customer Service
- Customer Relationship Management
- Microsoft Excel
- Patience with end users
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Quality Assurance
- Upselling
LANGUAGES
- Bengali
Affiliations
- Sports
- Volunteering
- Strategy Gmes
- Professional Development
References
References available upon request.
Timeline
Waiter / Bartender
Imperial Spice Yatton
2024.05 - Current
Data Entry Clerk
Iron Mountain
2024.01 - 2024.04
Helpdesk Engineer
OpalTec
2022.12 - 2023.04
Administrator / Case owner
Nationwide Building Society
2022.04 - 2022.06
Cleric Administrator
HMRC
2021.07 - 2022.03
Level 3 BTEC Extended Diploma - I.T
City of Bristol College
2016.09 - 2017.06
Level 2 BTEC - I.T
City of Bristol College
2015.09 - 2016.06
Manager
Posh Spice
2015.01 - 2023.06
GCSEs -
Clevedon School
2012.09 - 2014.06