Living life, travel, learning languages, football,science,documentaries,work ethic
Asamoah Samuel Nyantakyi
Support worker
Doncaster ,South Yorkshire
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques. ability to work as part of the team and alone. Ready for a new challenge in all areas i have worked in.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Support Worker
Advanced Caring Limited
Doncaster , South Yorkshire
10.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared agendas and took notes at meetings to archive proceedings.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Coached employees through day-to-day work and complex problems.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Costumer Shop Assistant
Tesco
Hackney , London
12.2014 - 10.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Buying Assistant
Lupotex
London , London
09.2018 - 09.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained complete documentation and records of all purchasing activities.
- Processed purchase orders and invoices in accordance with company procedures.
- Prepared and analyzed reports to track inventory and purchasing trends.
Property Management Assistant
Etoile Facilities
City Of London , London
12.2019 - 04.2020
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Promptly responded to tenant complaints and concerns for over 2 properties.
- Managed maintenance and custodial staff of 2 properties .
Concierge Representative
Nationwide
London, London
09.2019 - 11.2019
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
Concrete Construction Laborer
Mulalley
London , London
09.2012 - 09.2014
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Trained new laborers in crew processes and safety behaviors.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Applied sealers or waterproofing to concrete as required by project.
Education
It Support Technician Trainee - IT
Reed
Online 02.2023 - 02.2023
Level 2 Diploma - Travel And Tourism
Elsa Morante
Italy 09.2004 - 07.2010
Certificate - Lettings Officer Training
One Education
Online 09.2020 - 09.2020
Skills
Depression and anxiety specialist
Motivational enhancement therapy
Customer service understanding
Property tours and inspections
Adaptable
Property management
True team player
Valid driving license
Help Desk Operations
Travel coordination
Accomplishments
- Documented and resolved clients which led to positive outcome .
Certification
Letting officer training
Interests
Timeline
It Support Technician Trainee - IT
Reed
02.2023 - 02.2023
IT support technician trainee
01-2023
Support Worker
Advanced Caring Limited
10.2020 - Current
Certificate - Lettings Officer Training
One Education
09.2020 - 09.2020
Letting officer training
09-2020
Property Management Assistant
Etoile Facilities
12.2019 - 04.2020
Concierge Representative
Nationwide
09.2019 - 11.2019
Buying Assistant
Lupotex
09.2018 - 09.2020
Laser level 2 door supervisor
06-2017
Costumer Shop Assistant
Tesco
12.2014 - 10.2020
Concrete Construction Laborer
Mulalley
09.2012 - 09.2014
Travel and tourism
07-2010
Level 2 Diploma - Travel And Tourism
Elsa Morante
09.2004 - 07.2010