Asad Ilyas
London
Summary
I have a solid foundation in social housing, I'm experienced in coordinating projects, providing data-driven insights and overseeing tasks to meet tight deadlines. I have consistently excelled in delivering timely results, support the achievement of KPIs and analysing datasets to streamline service improvement. At Arhag Housing, I've coordinated a variety of projects on behalf of Property Services, and provided data-driven insights for projects worth £1.5 million. I use data visualisation to promote improved business processes across the organisation, and review various datasets to lower risk. I also review set KPI's to provide statistical reports for SMT using Housing Management Systems, Microsoft Power BI and Excel. Having a first-class degree in Business Management is an early reflection of my commitment to consistently excelling in any project I have taken. Being a critical thinker and problem solver at Virgin Media O2, I helped a flagship store achieve commercial & corporate objectives from reviewing CRM systems, choreography software and market research metrics. In this role, I also won the "FAN award" for achieving a 100% customer satisfaction report for a year-running in a flagship location.
Overview
10
10
years of professional experience
Work history
Repairs and Maintenance Administrator
Arhag Housing Association
Stratford, Newham
2024.02 - 2026.01
- Acting as the first point of contact for SMT regarding property services data i.e., compliance, planned & reactive maintenance.
- Supported risk analysis and operational decision-making by delivering bespoke data reports, helping to guide planned programmes valued at £1.5 million.
- Coordination of a project that involved upgrading all noticeboards across Arhag estates to improve communication and resident engagement.
- Improved business efficiency between Property Service dept. and Finance dept. by developing process maps in Microsoft Word.
- Conduct audits and provide the compliance manager & SMT statistical reports and dashboards on a monthly, quarterly and annual basis using Microsoft Excel and Power BI.
- Using Excel to assess payment requests, identify trends, and check that jobs meet the contractor's agreements with Arhag.
- Meet monthly with contractors to review performance against KPIs and challenge unsatisfactory service standards to demonstrate quality assurance.
- Extracting data from Property Services to identify outstanding tasks and ensure their completion to effectively manage data.
- Review emergency variation orders for urgent repairs to assess scope of work and cost.
- Supporting administrative and financial tasks to ensure efficient delivery of property services, housing and compliance activities.
- Update various compliance trackers such as Asbestos Register, Fire Risk Assessment Actions Tracker, EICR and LGSR Registers.
- Collaborate with other teams, such as Housing and Compliance, to ensure that void properties comply with regulatory standards.
- Extracting data from internal systems to complete SAR's.
- Collect and compile data from internal CRM systems to support responses to Housing Ombudsman complaints and councillor enquiries.
Senior Consultant
Virgin Media O2
Stratford, Newham
2018.11 - 2026.01
- Analysed choreography software and market research metrics to provide appropriate solutions in supporting the company achieve its commercial objective to improve customer experience.
- Extracted data from CRM systems (Salesforce & Oracle) to identify individual KPI's and provide L&D support to meet corporate objectives in reducing delta gaps.
- Supporting internal store operations by coordinating communications among logistics, IT, audit teams and senior management.
- Ensuring staff adherence to current regulatory standards and policies, such as those outlined in the FCA handbook during discussions on financial agreements, providing support as required.
- Working collaboratively with audit teams to mitigate risks and ensure best practice of compliance and policy within the team.
Keyholder and Brand Ambassador
Watchstation International
London
2016.06 - 2018.10
- Successfully completed an optional course in Customer Service in The Business Skills Sector during employment to advance business and client care abilities.
- Meeting with Account Managers to give feedback and discuss strategies for achieving Smart Watch targets.
- Gathered customer insights and feedback as the Smart Watch Ambassador to provide data for Account Manager reports.
Education
Business Analyst Professional Certificate -
IBM
BA with First Class (Hons) in Business Management -
London South Bank University
Intermediate Level 2 Diploma in Customer Service -
Davidson Training UK, awarded by City and Guilds
Skills
- Skilled in building and maintaining strong relationships with stakeholders through clear, confident communication and active listening
- Exceptional organisational skills, with the ability to manage and support multiple projects, prioritise effectively, and meet deadlines in a timely manner
- High level of accuracy and attention to detail when managing and delivering datasets
- Proven ability to assess complex situations, identify key issues, and implement effective solutions using data-driven decision-making
- Skilled in using housing management platforms, Microsoft tools, and general IT operations
- Experienced in Social Housing, Property Services and Asset Management
Timeline
Repairs and Maintenance Administrator
Arhag Housing Association
2024.02 - 2026.01
Senior Consultant
Virgin Media O2
2018.11 - 2026.01
Keyholder and Brand Ambassador
Watchstation International
2016.06 - 2018.10
BA with First Class (Hons) in Business Management -
London South Bank University
Intermediate Level 2 Diploma in Customer Service -
Davidson Training UK, awarded by City and Guilds
Business Analyst Professional Certificate -
IBM