Arunkumar Velmurugan
Summary
- Accomplished Pega Lead System Architect with 15 years experience designing and delivering robust, enterprise-grade Pega solutions, predominantly in Financial Services, retail and mortgage banking.
- Proven track record of leading Pega engineering teams across design, development, testing and platform engineering, ensuring solutions are built in a resilient, secure and scalable manner.
- Strong background in architecting and implementing end-to-end Pega applications that integrate with core sales, originations and servicing systems, including broker and API-led journeys.
- Experienced in defining and enforcing Pega engineering standards, guardrails and best practices, including blueprint-aligned design, code reviews, performance tuning and secure-by-design principles.
- Hands-on expertise across Pega Constellation and traditional UI, Dev/Prod Studio tooling and integration with external systems (REST/SOAP services, web technologies), ensuring maintainable and extensible solutions.
- Skilled in working within modern delivery methodologies (Agile/Scrum, DevOps), collaborating closely with platform, testing and operations teams to implement CI/CD, automated testing and proactive monitoring for Pega applications.
- Adept at communicating complex technical concepts and solution options to both technical and non-technical stakeholders, providing clear leadership, coaching engineers and driving continuous improvement across multiple squads.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Associate Architect
Areteans
London
06.2021 - 11.2025
- Client: Leading bank in Northern Ireland.
- Led the design and delivery of a greenfield Pega-based digital mortgage application, built from scratch, covering the full journey from Decision in Principle (DIP) through full mortgage application, valuation, product selection, offer generation and loan disbursement.
- Architected and implemented end-to-end Pega solutions for the bank’s mortgage originations, ensuring scalability, resilience and adherence to Pega guardrails and best practices.
- Expertly managed the integration of multiple external and core banking systems (credit bureaus, valuation services, product engines, payments and servicing platforms) to streamline straight-through processing.
- Acted as Lead of the Pega engineering team, providing hands-on technical leadership, reviewing designs and code, and ensuring on-time delivery of key milestones across multiple releases.
- Collaborated closely with product owners, business analysts and operations teams to refine mortgage journeys, improve customer and broker experience, and reduce manual intervention in underwriting and fulfilment.
Associate Architect
Accenture
01.2019 - 05.2021
- - Client - Leading bank in the Netherlands
- - Collaborated with a premier Dutch banking institution to lead their 'Digital Membership' initiative, a significant digital transformation project.
- - Utilized Pega DXI capabilities from the inception to the deployment of the application, ensuring a cutting-edge solution.
- - Regular interactions with key stakeholders and process experts allowed for the extraction of detailed and accurate requirements.
- - As the Pega team leader, played a crucial role in achieving project milestones and delivering exceptional results.
Technical Lead
Tech Mahindra
01.2018 - 01.2019
- - Partnered with a premier Canadian banking institution.
- - Actively contributed to the development team, focusing on an application aimed at directing crucial cases to the right BCAS.
- - Aimed to tackle tech challenges, fulfill unit needs, and boost the bank's operational efficiency.
- - Emphasized automation to simplify workflows, eliminate unnecessary tasks, and strengthen risk management.
Technical Lead
Tech Mahindra
02.2016 - 01.2018
- - Partnered with a premier bank in Hong Kong, leading the development and implementation of an automated customer onboarding system for CA/SA/TD products using the Pega platform, while based in India.
- - Successfully minimized service-level agreements (SLAs), driving business expansion and elevating the level of customer service delivered.
- - Utilized the Pega system to efficiently capture essential customer details, including personal and work history, risk assessment, and required documentation, to support relationship management and facilitate seamless account integration.
- - Managed the incorporation of critical mandate document validation and automated fulfillment processes to enhance the customer onboarding experience throughout the project lifecycle.
Lead Developer
Infosys
01.2015 - 02.2016
- - Collaborated with a leading US bank while positioned in India.
- - Developed an application for the bank's collections department, streamlining the calculation of lending-related data.
- - This solution automatically computed critical information such as fees, loan charges, principal amounts, and repayment figures, enhancing operational efficiency.
Lead Developer
Infosys
London
03.2013 - 01.2015
- - Client - Leading Retailer in UK
- - Deployed a customer onboarding solution using the Pega Customer Service framework, fully harnessing its inherent capabilities to enhance the onboarding process
- - Client - Leading Retailer in UK
Lead Developer
Infosys
03.2013 - 01.2014
- - Client - Leading Retailer in Europe
- - Developed a call center application for backend users, employing the Customer Service Framework
- - Additionally, executed multiple localized versions to cater to diverse audiences
Pega Developer
Synechron
05.2012 - 03.2013
- - Client - Leading bank in US
Pega Developer
Cognizant Technology Solutions
10.2010 - 05.2012
- - Client - Leading bank in US
Education
Bachelor of Engineering - Computer Science
Anna University
India 01.2006 - 01.2010
Skills
- Pega Lead system architect
- Constellation design system
- Knowledge of Pega cloud
- Agile delivery and Scrum software development
- Pega Diagnostic Center monitoring
- Pega Deployment Manager
Certification
- - Pega Certified Lead System Architect 8.6
- - Pega Certified Senior System Architect (PCSSA)
- - Certified Pega Marketing Consultant (CPMC v7.1)
- - Certified Pega Decisioning Consultant (CPDC)
- - Certified Customer Service System Architect
- - Certified System Architect (PCSA)
- - Microsoft Certified: Azure Fundamentals
Core Competencies
- Architecture & Delivery: Enterprise design, scalable case types, roadmap & milestone ownership, team leadership.
- Pega Platform: Constellation; Dev Studio, Admin Studio, App Studio; Deployment Manager; Diagnostic Center.
- Integration & UI: REST, SOAP, web tech (HTML/CSS/JS), custom UI, cross-system orchestration.
- Ways of Working: Agile/Scrum, stakeholder management, exec-level communication.
Timeline
Associate Architect
Areteans
06.2021 - 11.2025
Associate Architect
Accenture
01.2019 - 05.2021
Technical Lead
Tech Mahindra
01.2018 - 01.2019
Technical Lead
Tech Mahindra
02.2016 - 01.2018
Lead Developer
Infosys
01.2015 - 02.2016
Lead Developer
Infosys
03.2013 - 01.2015
Lead Developer
Infosys
03.2013 - 01.2014
Pega Developer
Synechron
05.2012 - 03.2013
Pega Developer
Cognizant Technology Solutions
10.2010 - 05.2012
Bachelor of Engineering - Computer Science
Anna University
01.2006 - 01.2010